Shruthi Ravi

PROJECT: USAA

• Supported backend functions for insurance and banking applications including Conversant, Portal, Guidewire, Enterprise Correspondence Tool, and Enterprise Worklist.
• Maintained knowledge base (KB) articles and process documentation for the Risk Management team.
• Ensured optimal performance of business-critical applications by adhering to standard processes.
• Enhanced operational productivity through proactive issue resolution and documentation.
• Mentored junior analysts on analytical techniques and tools used in projects.
• Implemented quality assurance measures to ensure data integrity and accuracy.

PROJECT: Royal Bank of Canada (RBC)

• Operated at L2 level in Risk Management for BAU and production support.
• Managed production and pre-production environments on platforms including GRIP, GMRM, Erebus, Projection Engine, Atom, Risk Ledger, NMRM, and Agency MBS.
• Utilized tools such as Linux/Unix, SQL, Stonebranch, and ServiceNow (SNOW) to monitor workflows.
• Handled job failures, missed SLAs, and implemented real-time resolutions and workarounds.
• Delivered daily BAU reports and client presentations on incident and performance management.
• Led shift operations, delegated tasks, mentored junior team members, and maintained documentation.
• Earned a 4-star performance rating for consistent excellence and team leadership.