SHRUTHI SHETTY
Bengaluru
Summary
To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a professional, to further the organization's objectives and also attain my career targets in the process.
Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios.
Overview
12
12
years of professional experience
Work History
Star Relationship Manager
AKSHAYA MOTORS-MERCEDES BENZ
03.2022 - Current
- Monitoring day-to-day front office activities.
- Coordinating and communicating with service hostess, service advisors and concerned colleagues of customer care and workshop department.
- Performing the role of facilitator for front office staff.
- Independent welcoming and addressing of customers and ensuring that they are looked after throughout their visit.
- Liaising with workshop, customer and other concerned departments.
- Delegating authority and responsibilities and directing subordinates.
- Building effective team through taking an active interest in the development of subordinates through training.
- Ensuring that all sections of front office and back office are properly staffed, supervised and operating smoothly.
- Defining strategies and objectives for effective front office management.
- Developing performance indicators for front office staff in coordination with management and customer department.
- Develop a professional and sustainable complaint process as well as the interfaces, in the interest of the best possible customer support.
- Manage workshop level escalations.
- Planning customer visits for dis-satisfied customers to devise a resolution & win back the customer.
Front Office Manager
NEXA
10.2017 - 02.2022
- Monitor the allocation of vehicles & ensure all job cards adhere strictly to timline as per NEXA standards.
- Handle workshop level escalation from Service Advisors.
- Review performance of Service Advisors periodically & hold feedback session accordingly.
SHANGRI-LA BARR AL JISSAH RESORT & SPA
09.2013 - 03.2017
- Capture all guest preference in advance & keep the staff alligned accordingly.
- Meet & Greet the guests as per Shangrila Hospitality standards.
- Keeping in constant touch with guests right through the stay & remain as SPOC for all greviences & feedback.
- Develop strong communication channels across team to analyse the guest feedback and build a remedial action to improvize the services.
- Understand, follow and ensure the implementation of environmental management system & initiate the BEST PRACTICES to sustain the same.
Education
BHRD -
AIMING SIGHTS
01.2013
B.Com - Computer Science (Honors)
GovindaDasa College
01.2012
Skills
- Windows
- Java
- HRMS
- MS Office
- Tally9
Extracurricular Activities
Volunteered as Student Coordinator College events at Vivekananda College Puttur. Participated in various Social activities like visiting Orphanages and interacted with destitute kids and motivated them to go back to school. Volunteered for English speaking course for GovindaDasa college for the final year degree students.
Personal Information
Date of Birth: 01/17/91
Languages
English
Proficient
C2
Hindi
Proficient
C2
Kannada
Proficient
C2
Timeline
Star Relationship Manager
AKSHAYA MOTORS-MERCEDES BENZ
03.2022 - Current
Front Office Manager
NEXA
10.2017 - 02.2022
SHANGRI-LA BARR AL JISSAH RESORT & SPA
09.2013 - 03.2017
BHRD -
AIMING SIGHTS
B.Com - Computer Science (Honors)
GovindaDasa College