Shruti Mishra

Skills: Project Management, Planning, Execution, Coordination, Risk Management, Stakeholder Management, Prioritization, IT Infrastructure & Cloud Delivery

• Lead the end-to-end implementation of private cloud infrastructure across enterprise clients, coordinating multiple concurrent projects worth $1.59M in Q2.
• Successfully deploying AWS hybrid cloud solutions, integrating existing client infrastructure, and reducing provisioning time by 30%.
• Managing cross-functional teams (developers, network engineers, storage engineers, DC production team, and vendors) to ensure on-time project delivery within SLA targets.
• Designing and executing standardized project implementation frameworks, resulting in a 20% efficiency improvement across deployment cycles.
• Conducting stakeholder meetings with C-level executives and clients, providing weekly project status updates, risk assessments, and mitigation plans.
• Implementing ITIL-based processes for incident, problem, and change management, improving operational reliability by 15%.
• Prioritizing, organizing, and communicating to ensure customer deployments are delivered efficiently, on time, and accurately.

Skills: Customer onboarding, solution customization, cross-functional collaboration, business development.

• Onboarded and managed the end-to-end delivery lifecycle for enterprise clients on AWS and hybrid cloud environments, ensuring seamless migration and operational readiness.
• Led solution customization and cross-functional collaboration with sales, product, and technical teams to drive successful cloud adoption and client satisfaction.
• Managed escalations, monitored KPIs, and facilitated Quarterly Business Reviews (QBRs), driving continuous service improvement, and enabling account growth.
• Oversaw service setup and conducted technical walkthroughs, aligning customer requirements with infrastructure capabilities to optimize performance and reliability.

Skills: Account Management, Product delivery and demonstration, Product customization, use-case analysis, and solution

• Managed cloud client accounts for enterprises leveraging Centilytics CMP, focusing on cost optimization, resource management, and platform adoption.
• Guided Australian clients through CMP demonstrations, use cases, and examples, ensuring full understanding of platform capabilities and benefits.
• Closed new business deals and onboarded clients, taking end-to-end ownership of accounts and maintaining strong client relationships.
• Collaborated with product teams to implement client-requested platform customizations, enhancing usability and satisfaction.
• Successfully closed 2 client accounts within a short tenure, contributing directly to revenue growth.

Skills: Salesforce, CRM management Tools, Excel

• Processed complex orders (provisioning and disconnecting) daily.
• Handled complex orders via Salesforce.com and internal provisioning tools.
• Validated order management workflows and coordinated with cross-functional teams to ensure smooth provisioning.
• Maintained data accuracy, exception handling, and documentation for order-related issues.