Summary
Overview
Work History
Skills
Timeline
Generic

Shruti Srivastava

Branch Relationship Officer
Lucknow

Summary

Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining [Type] processes for optimized support and [Type] work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Branch Relationship Officer

Axis Bank Ltd.
11.2023 - Current
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Helped cultivate a loyal customer base through consistent follow-ups, relationship-building efforts, and tailored financial recommendations.
  • Conducted regular financial reviews for clients, identifying opportunities for account growth or adjustments.
  • Ensured adherence to bank policies when opening new accounts or processing loan applications, minimizing errors and potential risks.
  • Provided exceptional service during high-pressure situations, maintaining professionalism while resolving customer conflicts effectively.
  • Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.

CTS Officer

Axis Bank Ltd.
04.2014 - 11.2023
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Coordinated operations with other emergency service groups.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.

MICR Clearing

Axis Bank Ltd.
10.2010 - 03.2014
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Ensured prompt delivery of shipments by diligently monitoring progress and addressing any potential delays or obstacles.
  • Completed accurate data input or corrections into computer files.
  • Corresponded with business partners by written correspondence, telephone or e-mail.
  • Anticipated, identified and resolved problems delaying timely release or movement of freight.
  • Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
  • Increased efficiency in the clearing process through proactive identification of bottlenecks and implementation of targeted solutions.
  • Developed strong relationships with key stakeholders, facilitating smoother communication and collaboration between parties involved in the clearing process.
  • Maintained compliance with all relevant laws and regulations by staying up-to-date on industry developments and attending training sessions regularly.

Skills

Continuous Improvement

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Timeline

Branch Relationship Officer

Axis Bank Ltd.
11.2023 - Current

CTS Officer

Axis Bank Ltd.
04.2014 - 11.2023

MICR Clearing

Axis Bank Ltd.
10.2010 - 03.2014

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Shruti SrivastavaBranch Relationship Officer