Desired Job Title
TrainerLife Skills Teacher's AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Mumbai, MH, IN
Open to relocation: Yes
Shruti Vishwakarma
Trainer
Mumbai,MH
Work Preference
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
17
17
years of post-secondary education
8
8
years of professional experience
Education
HSC - undefined
KB Girls College
SSC -
Shri Harkrishan English High School
Bachelor of Science - Hospitality And Tourism Management
Shell College Of Hospitality And Tourism Management
Mumbai, India 04.2001 - 04.2018
Skills
MS Excel
Customer service-focused
Maintenance Coordination
Relationship Building
Team building
Word
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Work History
Trainer
BPO Convergence
Mumbai, Maharashtra
10.2024 - 09.2026
- Delivered onboarding sessions covering core procedures, policies, and workplace expectations
- Supported new hires during training by answering questions and reinforcing correct methods
- Prepared training materials, handouts, and equipment for scheduled learning sessions
- Explained job tasks clearly to improve understanding and build confidence
- Observed trainee performance and provided feedback on accuracy and technique
- Updated training records and tracked completion of required learning activities
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Boosted training session effectiveness with integration of multimedia tools.
Team Leader/Process Trainer
Conneqt Business Solutions
Mumbai, Maharashtra
04.2022 - 05.2024
- Supervised daily team workflows to maintain consistent productivity and task completion
- Assigned duties based on workload, staffing needs, and priority deadlines
- Trained new team members on procedures, quality standards, and safety expectations incase of no availability of trainer.
- Monitored performance and corrected issues to support accuracy and service quality
- Supported scheduling adjustments to maintain coverage during peak workload periods
- Assisted in recruitment to build team of top performers.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Customer Service Representative
Eureka Outsourcing Solutions Private
Mumbai, Maharashtra
01.2021 - 02.2022
- Resolved customer inquiries and account issues with accurate, timely support.
- Documented interactions in CRM to maintain complete case histories.
- Processed orders, returns, and service requests while following company procedures.
- De-escalated complaints using clear communication and problem-solving techniques.
- Guided customers through product information, policies, and account updates.
- Maintained service quality while handling high-volume phone and email communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Conneqt Business Solutions
Mumbai, Maharashtra
02.2020 - 11.2020
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- De-escalated complaints using clear communication and problem-solving techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Service Crew Member
McDonald's
Mumbai, Maharashtra
03.2019 - 01.2020
- Delivered prompt food and beverage service while maintaining clean, organized dining areas.
- Trained new crew members on service standards, POS handling, and customer interaction procedures.
- Coordinated front-of-house workflow to support smooth order taking, preparation, and delivery.
- Resolved guest concerns professionally, ensuring accurate orders and positive service experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
Timeline
Trainer
BPO Convergence
10.2024 - 09.2026
Team Leader/Process Trainer
Conneqt Business Solutions
04.2022 - 05.2024
Customer Service Representative
Eureka Outsourcing Solutions Private
01.2021 - 02.2022
Customer Service Representative
Conneqt Business Solutions
02.2020 - 11.2020
Service Crew Member
McDonald's
03.2019 - 01.2020
Bachelor of Science - Hospitality And Tourism Management
Shell College Of Hospitality And Tourism Management
04.2001 - 04.2018
SSC -
Shri Harkrishan English High School
HSC - undefined
KB Girls College