Shruti Nandal
Mumbai
Summary
Dynamic banking professional with extensive experience at ICICI Bank, excelling in team management and sales strategy development. Proven track record in driving growth and enhancing customer relationships, while leading cross-functional teams. Expertise in business development and operational efficiency, consistently achieving significant revenue targets and fostering collaboration among stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Head - NRI & Forex
ICICI Bank
Mumbai
05.2025 - Current
- Developed and implemented strategies to enhance market penetration and drive growth.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Oversaw cross-functional teams to align efforts with corporate objectives.
- Facilitated training programs to boost staff skills and operational efficiency.
- Managed relationships with key stakeholders to foster collaboration and support initiatives.
- Performed regular reviews of operational performance metrics against established benchmarks.
- Streamlined processes to reduce costs and improve customer satisfaction in the region.
Regional Head Sales NRI & Forex
ICICI Bank
Mumbai
10.2022 - 04.2025
- Drove profitability through cross-selling retail banking products to existing customers.
- Developed and executed regional sales strategies to achieve business targets.
- Implemented comprehensive plans to enhance sales efforts across Branch Channel.
- Initiated business activities to build a diverse portfolio of retail liabilities and services.
- Ensured operational efficiency while maintaining client confidentiality and managing physical assets.
- Collaborated with Product Team to identify new service opportunities and revenue streams.
- Managed business development and acquisition initiatives to drive growth.
- Analyzed complex challenges, providing actionable recommendations and solutions.
NRI Branch Manager
ICICI Bank
Mumbai
04.2021 - 10.2022
- Directed team of 10 NRI RMs and 2 SR RMs to deliver exceptional NRI customer service, achieving average monthly revenue of 2 Crores.
- Trained new employees on NRI and retail product knowledge to enhance service delivery.
- Managed a portfolio exceeding 600 Crores while cross-selling third-party products.
- Acquired new NRI clients, generating average annual forex revenue of 20 Crores.
Senior Relationship Manager
ICICI Bank
Mumbai
05.2019 - 04.2021
- Led team of 12 Privilege Bankers to achieve targets while enhancing client relationships.
- Trained newly joined Privilege Bankers, driving new business development initiatives.
- Monitored team performance to ensure operational efficiency and attainment of individual and branch goals.
- Identified strategies to enhance team effectiveness, fostering cooperation among members.
- Served as Relationship Manager for Privilege Mapped clients, overseeing walk-in Wealth, Privilege, and NRI customers.
- Managed comprehensive banking operations, including Current and Savings Accounts, NRI Services, and credit products.
- Handled diverse financial products such as loans, insurance, and investments as universal Personal Banker.
- Facilitated cross-selling and up-selling opportunities within Managed Book Portfolio.
NRI Relationship Manager
ICICI Bank
Mumbai
02.2015 - 05.2019
- Managed relationships with NRI high net worth individuals, delivering personalized service and exclusive tax-efficient structured products.
- Facilitated new client acquisition through targeted outreach strategies.
- Assisted clients with banking needs, including loan applications and foreign exchange transactions.
Education
Post Graduation Diploma - Banking & Finance
Manipal University
Bangalore, India04.2015
Skills
- Team management and strategy planning
- Cross-functional leadership
- Sales strategy development
- Customer relationship management
- Business development
Certification
- AMFI
- IRDA Core Competencies
Languages
Hindi
First Language
English
Proficient (C2)
C2
Hobbies and Interests
- Cooking
- Capturing moments
- Exploring new places
Personal Information
- Date of Birth: 12/12/91
- Nationality: Indian
- Marital Status: Married
Confirmation
I hereby confirm that the details mentioned are correct & true to my knowledge., 05/23/24
Timeline
Regional Head - NRI & Forex
ICICI Bank
05.2025 - Current
Regional Head Sales NRI & Forex
ICICI Bank
10.2022 - 04.2025
NRI Branch Manager
ICICI Bank
04.2021 - 10.2022
Senior Relationship Manager
ICICI Bank
05.2019 - 04.2021
NRI Relationship Manager
ICICI Bank
02.2015 - 05.2019
Post Graduation Diploma - Banking & Finance
Manipal University
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