Summary
Overview
Work History
Education
Skills
Certification
Academic Projects
Timeline
Generic

Shubh Gambhir

New Delhi,DL

Summary

Talented Technical Support Analyst with gift for understanding needs of both business and home users. Versed in troubleshooting with 3 years of experience in working with Microsoft as well as linux products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tech Adv. III, Ent. M365

Sherweb
06.2023 - Current
  • Assist M365 Enterprise partner and customers by taking the necessary steps to solve technical problems : identify causes, offer remote support using virtual machine, find solutions and deliver the winning recipe;
  • Assess customer problems and billed trust through your system administrator or technical advisor experience;
  • Use your strong customer service skills to improve business-to-business relationships. Customer satisfaction is at the forefront;
  • Provide technical solutions to large companies around the world. Your customers will be system administrators;
  • Tackle new technical challenges daily, whether its about security AAD, autopilot, device management or others.

Office/M365 Business Technical Advisor

SherWeb
09.2022 - 06.2023
  • Helping Business organizations to reach their end goal with technical expertise and provisioning as well as listening to the technical difficulties their organization is facing then coming up with the best possible solution as well as implementing it with the client.
  • Experienced in resolving cases which included issues related to Exchange server, Azure directory, Sharepoint sites, Mail flow policies, DNS records, Teams,One drive and other.
  • In depth experience with AAD(Azure active directory), Security & Compliance admin centres, Sharepoint Admin Center,Teams admin center as well as Exchange admin center and likewise to help clients reach their end goal.
  • Fully Experienced with Powershell to run different scripts to make bulk changes for organizations while keeping clients need in mind.
  • Advanced knowledge in creating/ resolving problems with sharepoint sites, distribution lists, dynamic groups,shared mailboxes , delegating permission for mailbox, and like wise to maintain the infrastructure of the organization.
  • In depth knowledge of Defender portal, to help clients from creating to modifying anti-spam, threat, safe attachment, quarantine policies and likewise.
  • Gained full knowledge of Office/M365 licensing to maintain/grow the infrastructure of any organization.
  • Experienced in working with multiple ticketing system like Service now, Rave , DFM.

Technical Support Analyst

Fujitsu
11.2021 - 09.2022
  • Working in the IT Technical Support team for GOA (Government of Alberta) employees.
  • Resolving tickets based on issues around Windows OS and their Microsoft work applications (Office 365, Outlook, SharePoint, and likewise).
  • Using Active Directory to maintain the network accounts' permissions for GOA staff.
  • Providing them Technical support for Microsoft Azure and Citrix.
  • Assisting them with installing software via SCCM and setting up/repairing GOA workstation peripheral drivers (such as network printers, remapping network drives, Cisco VOIP/IP communicator and likewise).
  • Configuring hardware, devices and software to set up work stations for employees.
  • In short, providing them with complete IT support through remote desktop tools.

Education

DEC - Computer Science Technology

COLLEGE LASALLE
Montreal, QC
09.2021

Skills

  • Office 365
  • Exchange Server
  • Linux and CentOS
  • Azure Active Directory
  • Windows OS/ Mac
  • CCNA
  • CCNP
  • Microsoft Azure and Citrix XenApp
  • Sharepoint
  • Defender
  • Mainframe Environments

Certification

Currently studying for MS900 and MS700


CCNA certified through Netacad



Academic Projects

Project 1, • Built and configured a complex network of a multinational company using skills gained throughout the courses. • Designed a network using GNS3/Packet Tracer and VMWare tools to deploy virtual router and switches and give them IPv4 and IPv6 addressing through VLSM. • Configured Switched Networks using VLAN, VTP and DHCP pools • Created WAN links using routing protocols. [OSPF, EIGRP, BGP]


Project 2, • Built a System Centre Configuration Manager to manage an IT infrastructure • Managed two servers- an Active Directory Domain Controller and the Configuration Manager Server on VMware. • Installed OS images and worked with Windows Server 2016, Windows 10 and CentOS. • Configured the system using Active Directory, Web Server IIS, Microsoft SQL, Configuration manager and Application Deployment.

Timeline

Tech Adv. III, Ent. M365

Sherweb
06.2023 - Current

Office/M365 Business Technical Advisor

SherWeb
09.2022 - 06.2023

Technical Support Analyst

Fujitsu
11.2021 - 09.2022

DEC - Computer Science Technology

COLLEGE LASALLE

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