Shubhagata Dutta
Sales& Marketing
Guwahati
Summary
Dynamic sales professional with a proven track record at M/S Enbee Advantage Services Ltd, excelling in business development and relationship building. Expert in sales strategy and customer service, I consistently exceed targets through effective lead prospecting and team leadership, driving significant revenue growth and fostering long-term client partnerships.
Experienced Business Development Executive offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Experienced Business Development Representative offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
Overview
4
4
Certifications
1
1
Language
Work History
Sales Executive
Enbee Advantage Services Ltd
- Enhanced sales performance through strategic customer engagement.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Relationship Manager
Kotak Mahindra Primus Ltd
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Customer Service Representative
Wipro Technologies
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Senior Branch Manager
Bajaj Allianz Life Insurance
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Created new revenue streams and recruited talented staff for branch offices.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Introduced new products and services tailored to the unique needs of the local market, driving competitive differentiation.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
Area Sales Manager
Luminous Power Technologies
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Led sales region to increase sales and boost team morale.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
State Head
Switcher India
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Led stakeholder meetings to review progress against objectives and address any concerns or issues arising during project implementation stages.
- Continuously monitored market trends to identify new opportunities for growth or competitive advantages.
- Cultivated internal support for business plans and with external industry partners.
- Administered budgets with sound cost control plans and expense tracking systems.
- Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Increased overall sales by implementing strategic marketing plans and optimizing regional resources.
- Implemented data-driven decision-making processes to identify areas for improvement and drive business growth.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Negotiated contracts and commercial agreements with favorable terms.
- Boosted sales through successful marketing and service optimization strategies.
- Coordinated community engagement activities to raise awareness of company initiatives among local stakeholders.
- Tracked performance to identify deficiencies and adjust management strategies.
- Developed strong relationships with key clients, leading to increased revenue and market share.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Regional Manager
Newow India Pvt Ltd
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Bachelor of Commerce -
Shillong College
Shillong, India1995
High School Diploma -
All Saints Diocesan High School
Shillong ,Meghalaya11-1990
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Customer service
Relationship building
Sales strategy
Decision-making
Sales team leadership
Product knowledge
Sales presentations
Product promotions
Brand promotion
Additional Information
Looking forward for a senior role wherein i can apply all my experiences and take forward with new heights and expectations.
want to lead right from front and take forward for a new and sucessfull endevaour.
Certification
Best performance,Champions Award
Amusements
Represented cricket from school level and again in colleges till first class league cricket.
loved reading books be whatever during sitting idle ,gives immense pleasure while doing that.
Timeline
Sales Conclave at Thailand
01-2019
Best performance,Champions Award
07-2018
Best performer award at Bangok
01-2018
Sales Manager Convention
02-2008
Sales Executive
Enbee Advantage Services Ltd
Relationship Manager
Kotak Mahindra Primus Ltd
Customer Service Representative
Wipro Technologies
Senior Branch Manager
Bajaj Allianz Life Insurance
Area Sales Manager
Luminous Power Technologies
State Head
Switcher India
Regional Manager
Newow India Pvt Ltd
Bachelor of Commerce -
Shillong College
High School Diploma -
All Saints Diocesan High School