Summary
Overview
Work History
Education
Skills
Certification
Awards Recognition
Timeline
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SHUBHAGINI GOUDA

Bengaluru

Summary

Associate Operations Manager with extensive experience leading technical teams, driving end-user computing strategies, and delivering enterprise-grade security and operational solutions. Proven expertise in Microsoft Modern Management platforms (Intune, SCCM), vulnerability management, and Azure-based services. Demonstrated ability to manage complex deployments, resolve long-standing vulnerabilities, and align technical solutions to business and security goals. Recognized for client engagement, operational excellence, and fostering high-performing teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Operations Manager

Accenture
Bengaluru
12.2022 - Current
  • Current Project Overview (2025) : Contracted to Chevron as Lead Software Integration Engineer as part of new GCC setup.
  • Handled governance while managing cross-functional teams in app packaging, device management, release management, and enterprise print services.
  • Streamlining release management and deployment processes, ensuring vulnerability mitigation as well.
  • Executed strategic engineering changes to improve operational efficiency.

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  • Lead workplace architecture, deployment, and support for Intune, SCCM, and Microsoft Modern Management platforms across multiple accounts.
  • Designed and executed enterprise vulnerability remediation workflows for both OS and non-OS applications, successfully addressing long-standing security risks.
  • Oversaw Azure-based solutions, including hands-on Azure VM provisioning.
  • Spearheaded automation improvements to streamline operational processes and enhance compliance.
  • Served as Primary Technical Lead during a major account transition, managing knowledge transfer, technical onboarding, and workplace technology integration.
  • Delivered technical white papers and best-practices documentation to improve service delivery.
  • Partnered with clients and stakeholders to define requirements, prioritize remediation efforts, and deliver within aggressive timelines.
  • Applied Agile/Scrum practices to drive sprints and ensure timely project completion.
  • Contracted to Chevron as Lead Integration engineer as part of new GCC setup.

Technical Specialist / Senior Analyst

Accenture
Bengaluru
01.2019 - 11.2022
  • Managed end-to-end application packaging services, ensuring security, compliance, and compatibility across environments.
  • Delivered automation-based deployment using PowerShell and SCCM workflows.
  • Collaborated with stakeholders to address package and infrastructure challenges.

Technical Specialist

Microland Pvt. Ltd.
Bengaluru
04.2016 - 03.2017
  • Directed packaging and deployment of complex applications using InstallShield and Microsoft SCCM with security compliance.
  • Applied Agile methodologies for delivery tracking and issue resolution.

Senior Administrator

Microland Pvt. Ltd.
Bengaluru
01.2014 - 04.2016
  • Led a dedicated application testing team ensuring package compliance for secured environments.
  • Managed complex packaging projects, including permission configurations and locked-down environment deployments.
  • Delivered Windows installer packaging, virtualization, and deployment in compliance-driven environments.
  • Mentored new joiners in packaging standards and toolsets.

Senior Engineer

Cognizant Technology Solutions
Bengaluru
03.2010 - 01.2014
  • Delivered Windows installer packaging, virtualization, and deployment in compliance-driven environments.
  • Mentored new joiners in packaging standards and toolsets.

Education

B.Tech - Computer Science and Technology

Biju Pattnaik University of Technology
Bhubaneswar
01.2009

Skills

  • Leadership & Team Management
  • Security Operations
  • Microsoft Modern Management
  • Cloud & Automation
  • Application Lifecycle Management
  • Stakeholder Management

Certification

  • AZ-900 – Microsoft Azure Fundamentals
  • AZ-104 – Microsoft Azure Administrator Associate

Awards Recognition

  • Global Tech Award - FY'25 Q2
  • ACE Award – FY’24 Q4
  • Cloud First – IE Gamechangers Award (Guiding Light)
  • GEM Awards – FY21 Q2, Q1, FY20 Q4
  • Overcome Boundaries Award – Best Performance (09/01/20)

Timeline

Associate Operations Manager

Accenture
12.2022 - Current

Technical Specialist / Senior Analyst

Accenture
01.2019 - 11.2022

Technical Specialist

Microland Pvt. Ltd.
04.2016 - 03.2017

Senior Administrator

Microland Pvt. Ltd.
01.2014 - 04.2016

Senior Engineer

Cognizant Technology Solutions
03.2010 - 01.2014

B.Tech - Computer Science and Technology

Biju Pattnaik University of Technology
SHUBHAGINI GOUDA