Shubham Shubham

• Support for network-related issues, troubleshooting connectivity problems, and resolving incidents within defined SLAs
• Utilized Wireshark, Azure Network Watcher, Network Performance Monitor, and other diagnostic tools to identify and resolve network issues promptly
• Collaborated with cross-functional teams, including developers, system administrators, and security professionals, to ensure seamless integration and operation of network solutions
• Worked on technologies like VPN, Express Route, VNET, and Load Balancer.
• Planned implementation of network enhancements and upgrades.

Client- Cisco

• Worked with Cisco security devices
• Issues such as upgrade, installation of licenses, device registration, troubleshooting different issues occurring and impacting production
• Supporting 2nd teams
• Working as Cisco TAC and handling issues related to ASA Firewall
• Assigned for high valued customers for providing immediate assistance

Client- Adobe

• Managed call flow and responded to technical support needs of customers
• Supported customers with technical support for current and past software releases
• Conducted research to address customer concerns
• Worked closely with customers in analyzing well conditions to maximize production and troubleshooting
• Onboarded and trained all incoming junior tech support specialists

Client- Spectra

• Provided technical support for business users
• Troubleshoot and resolved LAN/WAN connectivity issues
• Guided customers about configuring Modem, Routers, Switches
• Helped user in configuring IPs
• Created report and maintaining database for all network and connectivity issue