Shubham
Noida
Summary
Proven Azure Network Engineer with a solid background at Teamware Solutions, supporting Microsoft with exceptional troubleshooting and network security skills. Excelled in collaborative environments, enhancing system integration and operational efficiency by leveraging expertise in VNET and Load Balancer. Demonstrates leadership and complex problem-solving abilities, ensuring seamless network functionality with a focus on surpassing SLAs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Azure Network Engineer
Teamware Solutions (Client- Microsoft(On-Site))
09.2023 - Current
- Support for network-related issues, troubleshooting connectivity problems, and resolving incidents within defined SLAs
- Utilized Wireshark, Azure Network Watcher, Network Performance Monitor, and other diagnostic tools to identify and resolve network issues promptly
- Collaborated with cross-functional teams, including developers, system administrators, and security professionals, to ensure seamless integration and operation of network solutions
- Worked on technologies like VNET, Load Balancer, Express Route and VPN
Associate Network Engineer
Capgemini (Client- Cisco)
05.2021 - 09.2023
- Mostly worked with Cisco security devices
- Issues such as upgrade, installation of licenses, device registration, troubleshooting different issues occurring and impacting production
- Supporting 2nd teams
- Working as Cisco TAC and handling the issues related to ASA Firewall
- Assigned for high valued customers for providing immediate assistance
Technical Support Advisor
Teleperformance (Client- Adobe)
06.2019 - 03.2021
- Managed call flow and responded to technical support needs of customers
- Supported customers with technical support for current and past software releases
- Conducted research to address customer concerns
- Worked closely with customers in analyzing well conditions to maximize production and troubleshooting
- Onboarded and trained all incoming junior tech support specialists
- For Adobe
Network Support Advisor
Intelenet (Client-Spectra)
07.2017 - 01.2018
- Delivered technical assistance to business users.
- Resolved LAN/WAN connectivity issues.
- Assisted clients in setup of networking devices including modems and routers.
- Facilitated the configuration of network IPs.
- Generated comprehensive reports of network issues and ensured database upkeep.
Education
bachelor's degree -
APJ Abdul Kalam Technical University
Lucknow, Uttar Pradesh01.2017
Intermediate - CBSE Board
DALIMSS Sunbeam School
Varanasi, Uttar Pradesh01.2013
High School - CBSE Board
St. Xavier's High School
Varanasi, Uttar Pradesh01.2011
Skills
- Routing
- Switching
- VPN
- VNET
- Load Balancer
- Cisco ASA Firewall
- DHCP
- Complex Problem-Solving Skills
- Leadership
- Creativity
- Decisive Decision-Making
- Teamwork
- Adaptability
- Network Security
- SD-WAN
Certification
Cisco Certified Network Associate (CCNA), Cisco
Hobbies and Interests
- Listening to Music
- Watching movies
- Travelling
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
Languages
English
First Language
Timeline
Azure Network Engineer
Teamware Solutions (Client- Microsoft(On-Site))
09.2023 - Current
Associate Network Engineer
Capgemini (Client- Cisco)
05.2021 - 09.2023
Technical Support Advisor
Teleperformance (Client- Adobe)
06.2019 - 03.2021
Network Support Advisor
Intelenet (Client-Spectra)
07.2017 - 01.2018
Cisco Certified Network Associate (CCNA), Cisco
bachelor's degree -
APJ Abdul Kalam Technical University
Intermediate - CBSE Board
DALIMSS Sunbeam School
High School - CBSE Board
St. Xavier's High School
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