Shubham Andraskar
Mumbai
Summary
Dependable professional with several years of helpdesk and Operational experience. Successfully assists end-users with technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Associate
KEC International Limited
Mumbai
09.2022 - Current
- Managed the development of project deliverables in accordance with established quality standards.
- Managing Endpoints compliances and patch Management.
- Executed automations, managed hardware and software assets utilizing unified endpoint management solutions.
- Lead a team of 12 members in handling operations at different locations.
- Collaborated with IMS partners to ensure delivery of effective end-user services.
- Managed IT asset inventory utilizing ITSM tool for laptops, desktops, monitors, keyboards, and mice.
- Prepared and updated monthly MIS reports regularly.
- Provided technical support to end users on a variety of issues.
- Work on O365 and IceWarp collaboration tool.
- Handling Sapphire and ManageEngine ITSM tool.
- Monitoring checklists, INC, and SR reports and analyzing for continual improvement.
- Managing Video Conferencing and VP users support.
- Coordinating with a different vendor for logistics, assets, and software.
Senior System Administrator
Wipro
Mumbai
10.2019 - 09.2022
- Provided VIP users support and handled escalations.
- Managed efficient resource sharing and streamlined printer operations through effective coordination with vendors.
- Successfully implemented software installations and resolved technical issues.
- Configure MDM solutions on iPhone, Android, and tablets.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Provided remote desktop support using tools like SCCM, Teams, Skype increasing issue resolution speed.
- Managed various Video Conferencing systems.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
Desktop Support Engineer
IDC Technologies Limited
Mumbai
08.2017 - 10.2019
- Resolved network connectivity issues for local area networks and wide area networks.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Installed and configured computer systems, printers, and other peripherals.
- Provided technical assistance to users in person, via phone or email.
- Collaborated with other teams within the organization to resolve complex incidents quickly.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Provided training to end-users on basic usage of computer applications.
- Diagnosed and resolved hardware and software issues efficiently.
- Resolved printer problems remotely or onsite as needed by users.
- Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
Education
Bachelor of Engineering - Electrical Engineering
DMIETR
Wardha06-2017
Certification
- IMPLEMENTATION TRAINING SESSION ISMS as per ISO 27001:2022.
- UEMS Product Training Certificate.
Projects
- Successfully Implemented ITSM tool.
- Deployed Unified Endpoint management Solution for 5200 systems.
- Successfully implemented Manage Print Service.
- Worked on different Projects with team like O365 Collaboration tool and DLP.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Timeline
IT Associate
KEC International Limited
09.2022 - Current
Senior System Administrator
Wipro
10.2019 - 09.2022
Desktop Support Engineer
IDC Technologies Limited
08.2017 - 10.2019
Bachelor of Engineering - Electrical Engineering
DMIETR
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