Shubham Bhardwaj
Hyderabad
Summary
Results-driven Business/Product Analyst with expertise in stakeholder engagement and Agile methodology at Reckitt Benckiser. Successfully implemented CRM solutions and led cross-functional teams, enhancing product launches and user training. Proven ability in requirements gathering and regression testing, ensuring project milestones are met and driving impactful outcomes across multiple countries.
Overview
10
10
years of professional experience
Work History
Business/Product Analyst
Reckitt Benckiser Healthcare India Private Limited
11.2022 - Current
- Successfully implemented CRM (Sales Application) and Image Recognition application (ML) across multiple countries.
- Managed project milestones and informed stakeholders of updates.
- Led requirements-gathering sessions, aligning business needs with technical solutions.
- Conducted interviews with customers to understand their needs and preferences regarding the product.
- Built strong relationships with stakeholders, managing expectations, and negotiating requirements.
- Partnered with third-party vendors to integrate inbound and outbound data seamlessly.
- Developed key project documentation, including Fit-Gap analysis, As-Is/To-Be models, and FSW/FSD.
- Created and validated Functional Specification Documents, ensuring stakeholder approval.
- Collaborated with developers to deliver solutions that meet business objectives.
- Collaborated with cross-functional teams to ensure successful product launches.
- Worked closely with the user experience team to ensure product designs met customer needs.
- Designed and executed comprehensive UAT scripts, ensuring end-to-end system functionality.
- Led UAT, ensuring that all functional and business requirements were met.
- Trained business users on new system features, improving efficiency and accuracy.
- Managed change backlogs and drove Agile methodology for consistent and timely delivery.
- Ensured seamless requirement acceptance through close collaboration with stakeholders and technical teams.
- Led Hypercare and established a structured support model for post-go-live BAU operations.
- Engaged with stakeholders post-deployment to address feedback and enhance system performance.
- Supported data analytics in tracking priority KPIs for the pharmacy channel.
- Guided Power BI developers in building a global dashboard, leveraged by 16 countries.
- Created detailed product reports and presentations for stakeholders to support decision-making processes.
Associate Manager/Business Analyst
Novartis Healthcare Private Limited
05.2017 - 11.2022
- Part of the Global Central team successfully rolled out the CRM (Event Management Application) across Europe and ANZ.
- Played a key role in gathering and defining business requirements.
- Partnered with a third-party vendor to develop and refine business requirements.
- Assisted the vendor in drafting Functional Specification Documents.
- Conducted System Integration Testing (SIT) to validate system functionality.
- Executed regression testing to ensure system stability after updates.
- Led Hypercare, resolving critical issues within the designated support period.
- Managed backlog items in Jira, working closely with the product owner to ensure timely delivery.
- Created and updated process documentation after each sprint to maintain accuracy.
- Led a team of seven to provide system support and resolve issues for the deployed tool.
- Managed tickets in ServiceNow, coordinating with vendors to ensure timely resolution of stakeholder concerns.
- Engaged regularly with country leaders using the CRM application to gather feedback and identify areas for improvement.
- Facilitated weekly governance calls, providing updates on open issues and their resolutions.
- Collaborated with QlikSense developers to design and implement a global dashboard for the Event Management CRM application.
- Gathered reporting requirements from global stakeholders, and coordinated with vendors to ensure accurate data acquisition.
- Defined and communicated KPI logic to Qlik Sense developers for precise dashboard metrics.
- Conducted training sessions for business users and stakeholders to enhance dashboard usability and interpretation.
- Worked with the RPA team to automate the travel and expense approval process for sales representatives.
- Collaborated with business stakeholders to develop the As-Is process document.
- Partnered with the RPA team to design the To-Be process document.
- Conducted regular meetings with the RPA team to address process-related queries.
- Maintained regular communication with business stakeholders to provide project timeline updates.
- Performed gap analysis to identify process inefficiencies, and suggest improvements.
- Assisted in user acceptance testing (UAT) to ensure a seamless implementation of automation solutions.
Analyst
Cognizant Technology Solution
Hyderabad
06.2015 - 04.2017
- Responsible for analysing expenses related to loan servicing expense database
- Ensuring all expenses are listed correctly which result in company has 100% recovery
- Accurate and timely submission of property maintenance expenses i.e Legal, Escrow, and Negative Escrow for reimbursement to investors
- Promoted as SME and trained multiple batches of 30 colleagues in Hyderabad and Chennai
Education
B. Com -
St. Joseph's Degree & PG College
04-2015
Skills
- Product Management
- Stakeholder engagement
- Agile methodology
- Change management
- Requirements gathering
- Wireframe Design
- Regression Testing
- Test script creation
- System integration testing
- Hypercare lead
- Service support
- User Guide Creation
- User Training
- Microsoft office
Hobbies and Interests
- Hiking
- Cricket
- Video Gaming
Accomplishments
- Star of the Month (Novartis)
- Star of the Quarter (Novartis)
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Business/Product Analyst
Reckitt Benckiser Healthcare India Private Limited
11.2022 - Current
Associate Manager/Business Analyst
Novartis Healthcare Private Limited
05.2017 - 11.2022
Analyst
Cognizant Technology Solution
06.2015 - 04.2017
B. Com -
St. Joseph's Degree & PG College
Similar Profiles
Satyam SinghSatyam Singh
DBSR at Reckitt benckiser (india) private limitedDBSR at Reckitt benckiser (india) private limited
KULDEEP SINGHKULDEEP SINGH
Payroll Coordinator (Contractor) at Reckitt Benckiser (India) LimitedPayroll Coordinator (Contractor) at Reckitt Benckiser (India) Limited
ADEEL AHMADADEEL AHMAD
Territory Sales Incharge at Reckitt Benckiser India Pvt LtdTerritory Sales Incharge at Reckitt Benckiser India Pvt Ltd