Shubham Chaubey
Ghaziabad
Summary
Results-driven operations executive with expertise in team coordination, customer service, and problem-solving. Proven ability to train staff and resolve customer inquiries efficiently, enhancing overall operational performance.
Overview
3
3
years of professional experience
Work History
Operations Executive
PHONEPE LTD
NOIDA
06.2024 - Current
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated team activities to align with project timelines and goals.
- Monitored inventory levels and assisted in stock management tasks.
- Trained new staff on operational processes and company policies.
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Managed the procurement of materials needed for daily operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Quality Auditor
ALLSEC TECHNOLOGIES PVT.LTD
NOIDA
04.2023 - 09.2023
- Created reports on audit findings, including recommendations for improvements.
- Conducted internal audits to ensure compliance with quality standards.
Customer Support Executive
3I INFOTECH PVT LTD.
NOIDA
03.2022 - 03.2023
- Provided timely support to customers via phone, email, and chat platforms.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Resolved customer issues in a timely manner.
- Provided detailed information about products and services.
- Resolved customer complaints professionally and efficiently.
- Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
VISHWANATH ACADEMY
LUCKNOWIntermediate Certificate -
VISHWANATH ACADEMY
LUCKNOWBachelor of Commerce -
DR. SHAKUNTALA MISRA NATIONAL REHAB UNIVERSITY
LUCKNOWSkills
- Operations management
- Inventory management
- Procurement processes
- Quality assurance
- Staff training
- Customer relationship management
Timeline
Operations Executive
PHONEPE LTD
06.2024 - Current
Quality Auditor
ALLSEC TECHNOLOGIES PVT.LTD
04.2023 - 09.2023
Customer Support Executive
3I INFOTECH PVT LTD.
03.2022 - 03.2023
High School Diploma -
VISHWANATH ACADEMY
Intermediate Certificate -
VISHWANATH ACADEMY
Bachelor of Commerce -
DR. SHAKUNTALA MISRA NATIONAL REHAB UNIVERSITY