SHUBHAM GANDHI
Noida
Summary
Results-driven B2B Relationship Manager experienced in leading teams and managing extensive client portfolios. Achieved revenue growth and improved customer satisfaction through effective relationship management and client retention strategies. Focused on building long-term business partnerships to drive sustained success.
Overview
9
9
years of professional experience
Work History
RELATIONSHIP MANAGER
INDIAMART
11.2022 - Current
- Managed 1500+ monthly customers, fostering strong relationships and ensuring high service quality.
- Led end-to-end customer operations including onboarding, early lifecycle experience, content communication, and trust-building initiatives.
- Implemented digital-first servicing models and retention strategies that enhanced revenue growth and profitability.
- Played a key role in designing and implementing the Welcome Call Journey for the first 90 days, significantly contributing to churn reduction.
- Monitored team performance metrics including attendance, daily call activity, churn rates, and upsell numbers.
- Managed and mentored a team of 10 members, ensuring high performance and productivity.
- Facilitated mock training sessions for new employees, enhancing onboarding effectiveness and readiness.
- Ensured continuous process improvement and adherence to quality standards across customer interactions
ASSISTANT MANAGER- CLIENT SERVICING
INDIAMART
06.2018 - 10.2022
- Managed key accounts, enhancing performance and driving revenue growth.
- Focused on growing existing accounts while acquiring new business opportunities.
- Managing and driving for the account team to achieve and exceed set targets.
- Oversaw operations for assigned clients, ensuring timely and effective service delivery.
- Coordinated with teams such as PNS, PMCAT, and BUYLEADS to streamline operations.
- Liaising with clients to ensure satisfaction and trust.
- Creating and working to business growth plans.
- Achieve monthly sales target with balancing weekly sales number.
- Working as the Operations Manager for the particular assigned clients.
ASSOCIATE-CUSTOMER EXPERIENCE
RIVIGO SERVICES PVT. LTD.
11.2016 - 03.2018
- Managed key accounts to increase load and drive revenue growth.
- Addressed customer escalations and conducted root cause analysis to implement effective solutions.
- Monitored shipment attempts to ensure timely delivery.
- Worked in HO operation team managing pickups, connection and deliveries for making sure tasks are completed without any failure.
- Handled logistics operations, including DEPS, line haul, and warehouse management, ensuring efficient process flow.
- Handled all the retail clients and manage their logistics operations.
- Conducted analysis of data reports to identify trends.
Education
Microsoft Power Plateform
Udemy
03.2026 - 04.2026
B.TECH - Electrical and Electronics Engineering
MIT
Moradabad, UP, IndiaSkills
- Key Account Management
- Client Servicing
- Customer Relationship management
- Data Analysis
- Business trend analysis
- Stakeholder Engagement
- Power BI Report
- Microsoft Power Platform
- Relationship management
- Trend analysis
- Process Training
Accomplishments
- Recognized with multiple performance awards including Employee of the Month, Best Performer, and Pillar of Success.
Disclaimer
- The above statements are true to the best of my Knowledge & belief.
Timeline
Microsoft Power Plateform
Udemy
03.2026 - 04.2026
RELATIONSHIP MANAGER
INDIAMART
11.2022 - Current
ASSISTANT MANAGER- CLIENT SERVICING
INDIAMART
06.2018 - 10.2022
ASSOCIATE-CUSTOMER EXPERIENCE
RIVIGO SERVICES PVT. LTD.
11.2016 - 03.2018
B.TECH - Electrical and Electronics Engineering
MIT