Shubham Jain
Kurukshetra
Summary
Career objective is to develop excellence in my work by doing hard work. An organization where individual talent, Skills, honesty and hard work acknowledge will help me to achieve my objective.
Overview
7
7
years of professional experience
Work History
Deputy Manager
Capital Small Finance Bank Ltd
02.2023 - Current
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Processed cash receipt and payments with meticulous precision, minimising banking discrepancies.
- Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
- Delivered comprehensive and supportive customer service to all clients using exceptional customer service skills.
- Managed heavy daily workload of client meetings, reporting and administrative processing using exceptional multitasking and prioritisation skills.
- Delivered high-performing initiatives to improve customer and business experiences and outcomes.
Assistant Manager
Capital Small Finance Bank Ltd
04.2021 - 01.2023
- Handling daily activities relating to Banking process like NEFT, RTGS, Transfers
- Handling all queries of account details modifications
- Acquisition of new customers for the Bank by providing them the consortium of the products of the Bank like saving account, current account and other add-on products
- Attend clients inside the branch, answer customer queries & facilitate their transactions as required to ensure total customer satisfaction
- Resolving account & investments queries of customers and complaints within the stipulated turnaround time.
Senior Executive
Capital Small Finance Bank
06.2018 - 03.2021
- Handled daily activities relating to Banking process like NEFT, RTGS, Transfers
- Handling all queries of account details modifications
- Acquisition of new customers for the Bank by providing them the consortium of the products of the Bank like saving account, current account and other add-on products
- Attend clients inside the branch, answer customer queries & facilitate their transactions as required to ensure total customer satisfaction
- Resolving account & investments queries of customers and complaints within the stipulated turnaround time.
Officer sales
Axis Bank Ltd
09.2016 - 05.2018
- Ensures proper focus towards Retailing
- Focusing disproportionate efforts on high value customers
- Focus towards Proactive Marketing
- Regular field visits
- Always focus towards Target Oriented
- Strategy planning for the promotional activities.
Education
Certificate in Computer Applications -
Kurukshetra University
2016
B.Com -
GMN College,Ambala Cantt.
2014
12th -
Aggarsain Public School,Kurukshetra
2011
10th -
Aggarsain Public School,Kurukshetra
2009
Skills
- Ability to work in any hard conditions
- Punctuality, Sincerity
Timeline
Deputy Manager
Capital Small Finance Bank Ltd
02.2023 - Current
Assistant Manager
Capital Small Finance Bank Ltd
04.2021 - 01.2023
Senior Executive
Capital Small Finance Bank
06.2018 - 03.2021
Officer sales
Axis Bank Ltd
09.2016 - 05.2018
Certificate in Computer Applications -
Kurukshetra University
B.Com -
GMN College,Ambala Cantt.
12th -
Aggarsain Public School,Kurukshetra
10th -
Aggarsain Public School,Kurukshetra
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