SHUBHAM KADAM
Pune
Summary
Results-driven Technical Support Engineer with 100% customer satisfaction at Ansys. Skilled in ANSYS Workbench, CAD modeling, pre-processing tools, and Python scripting. Experienced in driving productivity, creating technical content, and collaborating with cross-functional teams to enhance customer experience and product solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Ansys
Pune
03.2022 - Current
- Delivered high-quality technical support, contributing to Ansys' regional business goals.
- Achieved 100% Customer Satisfaction (CSAT) score while surpassing productivity targets.
- Leveraged AnsysGPT and SalesGPT to enhance response times and promoted tools in customer interactions.
- Developed over 150 Knowledge Articles and FAQs to facilitate self-service and knowledge sharing.
- Provided feedback to Sales, Presales Teams, and Learning Content Team as the Voice of the Customer.
- Owned technical expertise for Pre-processing tools such as DesignModeler, Discovery, Workbench Meshing, Fluent Meshing, and SpaceClaim with expertise in scripting and automation.
- Contributed actively to product improvements for SpaceClaim,Discovery, Fluent Meshing, and Workbench Meshing.
- Supported presales and training initiatives in collaboration with regional teams.
PGTE
Bajaj Auto Ltd.
08.2022 - 02.2023
- Worked in production and Quality assurance department of 3-wheeler final assembly (RE compact)
- Material handling improvement project to improve hygiene, productivity, and reduce motion loss- Transferred 20 direct online items to kit bin hangar moving with the vehicle on a conveyor
- Reduced 1 casual person needed for material movement
- Motion loss reduction helps in productivity increment by reducing the time which will aid in future line balancing
Education
M.Tech - Mechanical Engineering
College of Engineering
Pune12.2022
BE - Mechanical Engineering
Sinhgad College of Engineering
Pune12.2019
CLASS XII - Science
Shri Chhatrapati Shivaji Jr. College
Bhor12.2015
CLASS X -
Shri Chhatrapati Shivaji Vidyalaya
Bhor12.2013
Skills
ANSYS Workbench and CAD modelling
- Pre-processing tools: Design Modeller, SpaceClaim, Discovery, Fluent Meshing, Workbench Meshing
- Python programming
- SpaceClaim scripting
Certification
- AutoDesk AutoCAD- AutoDesk
- SolidWorks, Solid Edge, AutoCAD
- A hands-on introduction to Engineering Simulations- Edx (Ansys)
- Programming for Everybody-Getting started with python, Python Data Structures- Coursera
Publications
- Repair of pre-cracked aluminium alloy panel with CFRP bonded patch and its comparison with riveted patch, Materials Today: Proceedings, 09/09/22
- Experimental Investigation of Heat Transfer Enhancement using Water-EG-CuO based Nanofluid in Automotive Radiator, Journal of Emerging Technologies and Innovative Research (JETIR), 04/03/19
Timeline
PGTE
Bajaj Auto Ltd.
08.2022 - 02.2023
Technical Support Engineer
Ansys
03.2022 - Current
M.Tech - Mechanical Engineering
College of Engineering
BE - Mechanical Engineering
Sinhgad College of Engineering
CLASS XII - Science
Shri Chhatrapati Shivaji Jr. College
CLASS X -
Shri Chhatrapati Shivaji Vidyalaya
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