Shubham Kesharwani
System Engineer | Salesforce Developer
Mumbai,Maharashtra
Summary
System Engineer with 4 years of experience. Salesforce Developer with 2+ years. Efficient domain knowledge and skill set to configure and customize Salesforce CRM applications, Service cloud, Salesforce chat, Chatbot, Partner Communities. Hands on experience in Aura Components, Lightning App Builder, Community Builder, Visualforce pages.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Salesforce Developer
TCS | Verizon Communications
Mumbai, Maharashtra
11.2018 - Current
- Researched, designed and implemented Agent’s console, Omnichannel and Live Chat transcript.
- Creating and enhancing Aura components for requirements related to chat console and Agent’s console.
- Configuring and maintaining Partner communities.
- Developed, deployed and maintaining Chatbot functionality on Visible home page
- Handling various production defects time to time.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Led Salesforce development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
SAP Basis Administrator
Tata Consultancy Services | SAP
Mumbai, Maharashtra
05.2017 - 09.2018
- Performed quality assurance testing of new installations and recently updated software solutions, checking for functionality and compatibility issues.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Creating user and maintaining system connection with DB.
- Involved in uploading Customer’s data in ERP application.
- Efficiently resolved technical issues of Linux SAP concerning software installation and network connectivity.
- Configured security settings and granted system access to groups and individuals.
- Making local and remote client copy.
- Handling Change Requests.
Education
Bachelor of Engineering - Electronics And Tele-Communication
Jabalpur Engineering College
Jabalpur, M.P. 08.2012 - 06.2016
Skills
Aura Components
Apex
Visualforce pages
Omnichannel
Service Cloud
JAVA
Git
REST
Web development
SAP Basis
SAP Hana
ERP
Linux
Excellent Analytical And Problem-Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Awarded “Star Team Lead” appreciation for leading the Team to improve the overall productivity of team and project.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Salesforce Developer
TCS | Verizon Communications
11.2018 - Current
SAP Basis Administrator
Tata Consultancy Services | SAP
05.2017 - 09.2018
Bachelor of Engineering - Electronics And Tele-Communication
Jabalpur Engineering College
08.2012 - 06.2016