Shubham Kotrange
Mumbai
Summary
Dynamic Relationship Officer with Axis Bank, adept at enhancing customer satisfaction and driving referral business through strategic networking. Proven track record in achieving sales targets and fostering strong client relationships. Skilled in customer relationship management and problem-solving, contributing to significant growth in assets under management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Officer
Axis Bank
Mumbai
08.2024 - Current
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Maintained and built close relationships with customers through regular contact and visits.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
Education
MBA - Operations And HR
DGICM
Nagpur10.2023
Bachelor Of Science -
K K COLLEGE
08.2022
Skills
- Customer relationship management
- Banking operations
- Strategic planning
- Problem solving
- Attention to detail
- Time management
- Retail operations
- Customer handling and coordination
Certification
NISM 5A
PGDBS
Principal Of Management (NPTEL)
Timeline
Relationship Officer
Axis Bank
08.2024 - Current
MBA - Operations And HR
DGICM
Bachelor Of Science -
K K COLLEGE