Shubham Kumar

• Managed mentorship for four analysts and developers while supervising daily operations for 12 months.
• Collaborated with NHAI HQ, state PWDs, and district IT officers to enhance data requirement alignment across five states.
• Conducted design-thinking workshops leading to the effective delivery of Datalake 3.0 within a clearly defined scope.
• Developed scalable Power BI portal from product-level MIS requirements, integrating Redshift streams and automating ETL processes to decrease manual reporting by 60%.
• Defined standard operating procedures for dashboard updates, data access controls, and versioning to facilitate a smooth operations transition.
• Led bi-weekly technical scrums with government IT teams alongside internal developers to troubleshoot issues and track progress.
• Executed field surveys at toll plazas and maintenance depots to validate data ingestion logic while refining schema designs.
• Performed secondary research on international highway analytics practices, creating reports that influenced KPI selection.
  
  

• Managed IT Service Delivery to ensure effective and efficient delivery of all IT services, meeting or exceeding defined service level agreements (SLAs).
• Managed client relationships as the primary contact, resolving issues and ensuring satisfaction with services provided.
• Reporting and Documentation : Generate and analyze service delivery reports, ensuring accurate documentation of all processes and incidents.
• Process Optimization : Identify areas for process improvements and implement changes to enhance efficiency and effectiveness.
• Risk Management : Identify potential risks within operations and develop mitigation strategies to minimize their impact. Operations Team Handling
• Training and Development: Identify training needs and provide opportunities for professional development to enhance team skills and competencies.
• Data Management - Data Governance: Establish and enforce data governance policies to ensure data accuracy, consistency, and security.
• Data Analysis: Analyze data to extract actionable insights, supporting decision-making processes and strategic planning.

• Conduct Assessments: Led evaluations of educational programs, assessing the effectiveness of training and student learning outcomes throughout the Skill Development Centers (SDCs) lifecycle.
• Evaluate Training Programs: Assessed the impact of various training programs on educators and learners, ensuring the alignment of training outcomes with organizational goals.
• Analyze Learner Data: Conducted in-depth analysis of learner engagement and performance metrics within SDCs, focusing on optimizing the learner lifecycle management.
• Program Evaluation: Regularly evaluated internal educational initiatives to enhance program effectiveness and drive continuous improvement.
• Manage Relationships: Developed and maintained strategic partnerships with educational institutions, ensuring smooth coordination and support for internship programs.
• Onboarding & Support: Oversaw the onboarding processes for interns, providing guidance and support to ensure successful integration into the programs.
• Develop Study Plans: Created detailed study plans and supervised fieldwork, ensuring that all activities were aligned with the overall project objectives.
• Event Management: Planned and coordinated educational events and training sessions, similar to planning and engaging in conferences, including vendor negotiation and branding.
• Stakeholder Engagement: Engaged with stakeholders before, during, and after events to ensure successful outcomes.
• Data Analysis & Reporting: Conducted comprehensive data analysis and produced detailed reports to support strategic decision-making processes, focusing on improving program outcomes.
• Coordination: Coordinated various educational initiatives, ensuring smooth execution and the achievement of project milestones.

Skills:

• Research Methodology: Applied advanced research methodologies in evaluating educational programs, ensuring data-driven decision-making.
• MS Office Expertise: Proficient in MS Office, particularly in Advanced Excel, for data analysis and reporting.
• Analytical Skills: Leveraged strong analytical skills to identify trends, challenges, and opportunities in educational initiatives.
• Cross-Functional Collaboration: Worked effectively with cross-functional teams across different levels to ensure successful project implementation.