Shubham Lamba
Ghaziabad
Summary
Detail-oriented professional recognized for expertise in process improvement and effective communication. Proven track record in optimizing customer interactions and implementing CRM systems to boost service delivery and operational efficiency.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Relationship Manager- Learning Operations
Coding Ninjas (Sunrise Mentors Pvt Ltd)
Gurugram
07.2025 - Current
- Created customized solutions for clients to meet unique requirements.
- Executed daily responsibilities with accuracy and efficiency.
- Organized and prioritized tasks to achieve service objectives effectively.
Relationship Manager- Sales
Mahindra Holidays and Resorts India Limited
New Delhi
12.2024 - 06.2025
- Developed strategies with internal teams to enhance customer engagement levels.
- Conducted market trend analysis to identify potential new customers.
- Implemented CRM systems to track client interactions and improve service delivery.
Client Relationship executive
Mind Shaper Technologies Pvt. Ltd.
Gurugram
06.2023 - 12.2024
- Formulated strategic plans to enhance operational efficiency and productivity.
- Collaborated with cross-functional teams to optimize communication processes.
- Coordinated stakeholder meetings to align project goals and expectations.
- Compiled reports summarizing progress towards organizational goals and objectives.
Sales Executive- Internship
Sony India Limited
Noida
01.2023 - 04.2023
- Engaged customers to assess needs and preferences effectively.
- Developed and executed sales strategies that addressed customer requirements and drove revenue growth.
- Negotiated contracts with clients, securing beneficial terms for the company.
Education
BBA - Business Analytics, International Business
Institute of Management Studies UC Campus
Ghaziabad, UP 07-2023
12th High School Diploma - Science (PCM)
Swarajaya Senior Secondary School
Alwar, RJ08-2020
10th Secondary Education -
St. Xavier's High School
Nagpur, MH05-2017
MBA - Business Analytics
Golden Gate University
San Francisco, CASkills
Customer and sales management
- Customer relationship management
- Lead conversion and retention
- Upselling and cross-selling
- Negotiation skills
Operations management
- Process improvement strategies
- Reporting and analysis
- Team collaboration
Marketing strategies
- Product promotion techniques
- Market research methodologies
- Campaign support
Certification
MBA Prep Foundation, IIMBx
Timeline
Relationship Manager- Learning Operations
Coding Ninjas (Sunrise Mentors Pvt Ltd)
07.2025 - Current
Relationship Manager- Sales
Mahindra Holidays and Resorts India Limited
12.2024 - 06.2025
Client Relationship executive
Mind Shaper Technologies Pvt. Ltd.
06.2023 - 12.2024
Sales Executive- Internship
Sony India Limited
01.2023 - 04.2023
BBA - Business Analytics, International Business
Institute of Management Studies UC Campus
12th High School Diploma - Science (PCM)
Swarajaya Senior Secondary School
10th Secondary Education -
St. Xavier's High School
MBA - Business Analytics
Golden Gate University