SHUBHAM PAREEK
Hyderabad,TG
Summary
Salesforce Certified professional with 5+ years of experience delivering enterprise SaaS solutions on the Salesforce platform. Proven track record in driving customer onboarding, adoption, and long-term success through strategic stakeholder engagement, process optimization, and data-driven solutions. Strong background in Service Cloud, Hyperforce, Agentforce, and omnichannel customer engagement, with a focus on maximizing customer ROI and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Success Guide
Salesforce
Hyderabad
02.2023 - Current
- Act as trusted advisor to enterprise customers, partnering with business and technical stakeholders to drive data-driven success and platform adoption.
- Led end-to-end customer onboarding and enablement, including discovery sessions, technical walkthrough, training programs, and post-implementation support.
- Understand customer business objectives and translate them into strategic solutions focus on improving data visibility, collaboration, and operational efficiency.
- Work closely with data, analytics, and operations teams to improve data quality, system reliability, and reporting workflows.
- Define success metrics and supported customers in measuring ROI and business impact of their data and SaaS platforms.
- Drive high user adoption for Hyperforce , Agentforce ,Message In App and Web (MIAW), Message In App and Web (MIAW), Service Cloud by building structured training, documentation, and change management programs.
- Collaborate with engineering and IT teams on API-based integrations and system workflows across enterprise systems
Salesforce Consultant
Stratos Studio Pvt Ltd
Bengaluru, India
01.2022 - 01.2023
- Company Overview: A company specializing in Salesforce solutions and cloud applications
- Developed sales, service, and marketing applications
- Performed regression testing before releasing SFDC projects
- Designed and developed Hotel Management system application
- Involved in designing and developing sales, marketing and service applications
- Implemented custom business solutions combining lightning component features based on the given requirements for cloud-based business applications, specifically on the Salesforce platform
- Created Salesforce Objects, custom apps, fields, profiles, sharing rules
- Created and updated reports to track stages for management visibility
- Hands on experience in writing SOQL, SOSL queries in Apex classes and triggers
- Proactively worked to develop and manage complete system automation, configurations and setting up users
- Experience in Integration using Apex programming
- Created page, layouts, search layouts as per the requirements
- Documented business requirements, process flows, specifications, application design, configuration, testing and deployment
- Worked on Lightning Web Component to increase rich user experience and better interaction pages
- Created multiple lightning components and implemented CSS and design parameter that makes the page look and feel better
- Extensive experience with salesforce deployment methodologies change set, ant migration tool
- Managed system automation, configurations, and user setups
- A company specializing in Salesforce solutions and cloud applications
- British Telecom project
Cloud Adoption Specialist
Access Automation
Bangalore
02.2016 - 08.2017
- Company Overview: A technology solutions company focused on automation and cloud integration
- Worked as a Cloud Adoption specialist at Informatica Business Solutions, Bangalore
- Understanding the business rules and sourcing the data from multiple source systems
- Created mappings to load the data from source to target tables
- Developed cloud mappings to extract data from multiple tables
- Data Integration with SFDC using Informatica cloud
- Maintenance of history retention tables
- Automated Cloud Scheduled jobs to run daily with email notifications for any failure
- A technology solutions company focused on automation and cloud integration
Education
B.Tech Computer Science -
Arya Institute of Engg & Technology
Jaipur, Rajasthan05.2015
Skills
- Apex CRM
- Service Cloud
- Sales Cloud
- Salesforce CRM
- SFDC
- SOQL
- SOSL
- Agentforce
- Data Modeling
- Data Management
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 1
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified AI Specialist (Agent Force Specialist)
- Salesforce Certified AI Associate
Timeline
Success Guide
Salesforce
02.2023 - Current
Salesforce Consultant
Stratos Studio Pvt Ltd
01.2022 - 01.2023
Cloud Adoption Specialist
Access Automation
02.2016 - 08.2017
B.Tech Computer Science -
Arya Institute of Engg & Technology
Badges
- Security Specialist
- App Customization Specialist
- Apex Specialist
- Lightning Web Components Specialist
- Business Administration Specialist
- Process Automation Specialist