Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Websites
Timeline
Generic

Shubham Pawar

Mumbai

Summary

Solution driver, Technical Support Engineer with expertise in application support and database debugging. Proven ability to collaborate with cross-functional teams to resolve complex technical issues efficiently. Strong business communication skills enhance customer service delivery and satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

SAP CallidusCloud Pvt Ltd
Hyderabad
07.2023 - Current
  • Diagnosed and resolved customer inquiries regarding application functionality.
  • Provided technical assistance by debugging database and server-side issues.
  • Collaborated with engineering, operations, and network teams to efficiently troubleshoot system errors per SLA.
  • Documented support processes to enhance knowledge sharing among team members.
  • Delivered knowledge-sharing sessions to promote continuous learning within the team.

Technology Analyst

Fiserv India Pvt Ltd
Pune
07.2022 - 09.2022
  • Developed no-code apps in Salesforce to address assigned problem statements.
  • Achieved Salesforce Trailblazer targets within two-month internship.
  • Utilized Excel VB formulas to enhance data analysis capabilities.
  • Explored Apex programming to deepen technical expertise and foster innovative solutions.

Education

B.Tech - Information And Communication Technology

Veermata Jijabai Technological Institute
Mumbai, India
06-2023

Skills

  • Technical troubleshooting
  • Database debugging - Oracle PL/SQL and SAP HANA SQL
  • Application support
  • Business communication skills
  • Linux shell commands

Affiliations

  • I am interested in long-term investing in the stock market by conducting research about the sectors and companies
  • I like to edit videos, and I have edited quarterly and yearly wrap-up videos for my organization
  • I like to read self-growth books and read articles on philosophy
  • I enjoy playing all kinds of outdoor games especially Cricket

Certification

  • I have recently attended the McKinsey Forward Program and received the completion certification

Accomplishments

  • I have received appreciation from my colleagues for assisting them on critical tasks and delivering technical sessions
  • Our cricket team recently won the SAP Hyderabad Cricket Team, where I was recognized as the Player of the Series
  • I have stood as runner-up in the table tennis competition held at our organization
  • I have received medals and accolades for various competitive exams in my school days, including Mental Math, Scholarship, and Math Olympiad

Websites

Timeline

Technical Support Engineer

SAP CallidusCloud Pvt Ltd
07.2023 - Current

Technology Analyst

Fiserv India Pvt Ltd
07.2022 - 09.2022

B.Tech - Information And Communication Technology

Veermata Jijabai Technological Institute

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Shubham Pawar