Shubham Sanoo
Hyderabad
Summary
Experienced professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
Work History
Deputy Program Manager
Medplus Health Service Private Limited
10.2023 - Current
- Reviewed work reports and suggested process changes for improved efficiency.
- Monitored equipment use and anticipated future demand.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Spearheaded development of Complaint Management System (a tool to track and effectively resolve customer complaints) by providing business requirements and ensured execution of same
- Enhanced tracking mechanism in driver app by adding feature of Real time GPS tracking, route optimization and ETA countdown
- Played a vital role in designing chat bot for Medplus online application by continuously gathering and analyzing user feedback and make iterative
Deputy Manager Ecommerce Operation
Medplus Health Service Private Limited
11.2019 - 10.2023
- Route Optimization Analysis to minimize distance traveled and reduce fuel consumption
- Customer satisfaction analysis to identify pain point and enhance customer satisfaction level
- Responsible for Handling last mile delivery operation for 7 states of India including metropolitan cities like Hyderabad, Mumbai, Bangalore, Chennai, and Kolkata with 20000+ daily orders and average order size of 2000+, generate 23% of Medplus total revenue
- Constant Analysis and Improvement of locality geo mapping to enhance delivery performance and reduce timelines
- Ideating process for meeting business strategy of delivering online orders in less than 30 min, targeting growth of revenue in assigned territories by 10-12%
Education
PGDM MARKETING & OPERATION -
SIVA SIVANI INSTITUE OF MANAGEMENT, AICTE
04.2001 - 01.2020
BCA - undefined
ADMERIT COLLEGE, MAGADH UNIVERSITY
Skills
Data Analytics (Tool Like -: Knime, MS-SQL and Excel)Vendor ManagementTeam ManagementBusiness DevelopmentTime ManagementCustomer Relationship ManagementOperation Management
Project Management
Life Cycle Management
Professional Writing
Certification
MS SQL
Accomplishments
- Managed to achieve 1800+ footfalls and successfully conducted 14 distinct cultural and management skill related events.
- Onboarded 100+ clinics and hospital under facilitation agreement for 0.5 Mn+ Covid'19 vaccine administration in upcountry town.
Timeline
Deputy Program Manager
Medplus Health Service Private Limited
10.2023 - Current
Deputy Manager Ecommerce Operation
Medplus Health Service Private Limited
11.2019 - 10.2023
PGDM MARKETING & OPERATION -
SIVA SIVANI INSTITUE OF MANAGEMENT, AICTE
04.2001 - 01.2020
BCA - undefined
ADMERIT COLLEGE, MAGADH UNIVERSITY