Shubham Sawkar
Pune
Summary
Customer-focused and technically proficient Automobile Service Engineer with a strong background in diagnosing, repairing, and maintaining various automotive systems. Adept at providing efficient solutions and ensuring the smooth functioning of vehicles. Skilled in managing service operations, coordinating with cross-functional teams, and delivering exceptional customer service. Committed to upholding industry standards and optimizing vehicle performance for maximum customer satisfaction.
Overview
8
8
years of professional experience
Work History
Tec-Service Engineer (After Sales Support)
India Kawasaki Motors Pvt.Ltd
Pune
12.2022 - Current
- Oversee the service operations of 18+ dealers across various locations in India, ensuring the timely delivery of quality service and customer satisfaction.
- Develop and implement service strategies to streamline processes, reduce service turnaround time, and enhance service quality standards across the dealer network.
- Conduct regular training sessions for service teams to ensure proficiency in troubleshooting, maintenance, and repair services, resulting in improved customer satisfaction and retention.
- Collaborate with the product development and engineering teams to provide timely feedback on product performance and service requirements, contributing to product enhancements and customer-centric solutions.
- Conducted regular follow-up calls to verify that dealers were satisfied with the resolution of their issues.
- Conduct training sessions and workshops to educate dealers on effective service revenue management strategies and best practices, empowering them to achieve their revenue targets.
- Implement service performance metrics and KPIs, monitor service data, and analyze trends to identify areas for improvement and optimize service delivery processes.
- Performed troubleshooting procedures when necessary to identify root cause of issue reported by dealers.
- Collaborated with internal departments such as sales, engineering, marketing, and operations teams to resolve dealer concerns promptly.
- Organize and lead monthly meetings with 18+ dealers, discussing service revenue strategies and exploring opportunities for revenue growth.
- Conduct comprehensive audits of 18+ dealers across different regions every three months, ensuring strict compliance with company guidelines and standards.
- Foster strong relationships with dealers, service teams, and key stakeholders to ensure seamless service operations and effective resolution of customer concerns and issues.
Sr.Operation Engineer
Skkato India Pvt.Ltd.
Pune
08.2021 - 12.2022
- Coordinated and maintained records of all dealer service activities.
- Developed and implemented strategies to improve customer satisfaction levels.
- Resolved customer complaints in a timely manner and ensured that the appropriate corrective action was taken.
- Provided technical support for dealers on product features and functionality.
- Assisted with the development of new products, services, policies, and procedures related to dealership operations.
- Conducted market research to identify trends in consumer preferences for dealer services.
- Prepared reports detailing sales performance of various dealer service initiatives.
- Organized training sessions for dealers on new products or services offered by the company.
- Collaborated with other departments such as marketing, finance, legal. to ensure that all objectives are met when providing dealer services.
- Maintained up-to-date knowledge of industry regulations and standards pertaining to dealership operations.
- Participated in trade shows, conferences representing the company's products, services related to dealership operations.
- Assisted with the implementation of promotional campaigns designed specifically for dealerships.
- Ensured that all necessary documents were completed accurately prior to processing any payments related to dealership operations.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Tec-Service Engineer
Zavenir Daubert India Pvt. Ltd.
Pune
04.2019 - 05.2020
- Overseeing the Profit Centre of the Service Operations in terms of increase in service revenue - top line and bottom line contribution by leading a team of 20 Manpower
- Understanding customer needs and accordingly explaining new product to customer basis their requirement(s)
- Skilled at maintained optimum inventory levels to ensure optimum stock levels
- Point of contact for coordinating with Production and Dispatch team for new material delivery, weekly order booking and stock availability
- Data churning, data mining, data set extraction, MI reporting (customer end stock & dispatched material) for decision making facilitation
- Reviewing monthly MI and analysis on key metrics / measures, comparing it with operating plan and forecasts
- Preparing training manuals for new joiners, thereby helping them come to speed and perform BAU (Business-As-Usual)
- Coordinating with customer production team to supply material within time limit
- To ensure that no production loss.
QA / QC Engineer
Formel DIndia Pvt.Ltd.
Location
09.2015 - 04.2019
- Providing leadership & direction on Quality Assurance, Process Quality, TQC / TQM (Total Quality Management)
- Implementing quality management system and ensuring adherence to same while ensuring compliance various measure
- Pivotal role in handling sorting inspection & dimensional complaint activities, with GM approved BIQS tier one supplier (POAE, MMM , MATE) and updating report to the customer
- Identifying non-conformances, addressing in non-conformances in report and resolving them with proper corrective preventive actions
- Designed & deployed business process re-engineering initiatives, process improvement initiatives using lean methodology & SOP ensuring process compliance
- Root Cause Analysis (RCA) and resolving critical non-conformities in accordance with customer feedback to obtain best quality output
- Preparing process audit checklist, QAP, documentation for Quality department
- Bagged Employee of the month Award in Month of Feb 2016 for Supervising and leading quality output followed by timeline along with team of 25-30 inspector working at Project GMI (General Motors Talegaon Plant).
Quality Officer
Norma Group Products (I) Pvt. Ltd.
Pune
Education
Diploma - Automobile Engineering
Jain Poly Technic
01.2015
Skills
- Business operations
- Dealer relationship management
- Revenue growth strategy development
- Market analysis and trend forecasting
- Proficiency in report writing and documentation
- Team Development & Management
- Service management and optimization
- Process improvement and implementation
- Customer relationship management
- Technical and Diagnostic Support
- Analytical and problem-solving skills
- Strong communication and interpersonal abilities
- Comprehensive auditing and assessment
- Attention to detail and accuracy
- After-sales support
- Supporting sales staff
- Engineering support
- Research Support
Personal Information
English Hindi Marathi
Accomplishments
- Recognized and awarded the Best Project Engineer at Formel D Ind Pvt Ltd for exceptional contributions and leadership on the General Motors India Project in 2017, demonstrating exemplary technical proficiency, innovative problem-solving skills, and outstanding project management abilities.
- Awarded the esteemed title of Best Employee of the Year at Skkato Ind Pvt Ltd in 2021, recognizing outstanding contributions, exceptional performance, and dedication to achieving company goals and objectives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tec-Service Engineer (After Sales Support)
India Kawasaki Motors Pvt.Ltd
12.2022 - Current
Sr.Operation Engineer
Skkato India Pvt.Ltd.
08.2021 - 12.2022
Tec-Service Engineer
Zavenir Daubert India Pvt. Ltd.
04.2019 - 05.2020
QA / QC Engineer
Formel DIndia Pvt.Ltd.
09.2015 - 04.2019
Quality Officer
Norma Group Products (I) Pvt. Ltd.
Diploma - Automobile Engineering
Jain Poly Technic
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