SHUBHAM SAWKAR
Area Service Manager
Pune
Summary
Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences. Dedicated to handling recordkeeping, holding training sessions and overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Area Service Manager (After Sales)
India Kawasaki Motors Pvt.Ltd
02.2021 - Current
- Oversee Spare and service operations and auditing of 18+ dealers across various locations in India, ensuring timely delivery of quality service and customer satisfaction
- Collaborated with other departments such as marketing, finance, and legal
- To ensure that all objectives are met when providing dealer services
- Develop and implement service and spare strategies to streamline processes, reduce service turnaround time, and enhance service quality standards and Customer retention across dealer network
- Provided technical support for customers on-site or remotely via phone or email and followed up with dealer customers whether were satisfied with resolution or not
- Participated in trade shows, and conferences representing company's products, and services related to dealership operations
- Assisted with implementation of promotional campaigns designed specifically for dealerships
- Ensured compliance with safety regulations, maintaining safe working environment for all team members.
- Organize and lead monthly meetings with 18+ dealers, discussing service revenue strategies and exploring opportunities for revenue growth
- Performed comprehensive vehicle durability test to assess and optimize overall performance, ensuring adherence to industry standards and regulatory requirements.
- Mentored junior staff members, enhancing their technical skills and industry knowledge
- Managed budgets, ensuring cost-effective allocation of resources and expense control
- Streamlined service processes for increased efficiency and quicker response times
Tec-Service Engineer
Zavenir Daubert India Pvt. Ltd.
04.2019 - 11.2020
- Overseeing Profit Centre of Service Operations in terms of increase in service revenue - top line and bottom line contribution by leading team of 20 Manpower
- Point of contact for coordinating with Production and Dispatch team for new material delivery, weekly order booking, and stock availability
- Data churning, data mining, data set extraction, MI reporting (customer end stock & dispatched material) for decision-making facilitation
- Reviewing monthly MI and analysis on key metrics/measures, comparing it with operating plan and forecasts
- Preparing training manuals for new joiners, thereby helping them come to speed and perform BAU (Business-As-Usual)
- To ensure that no production loss.
- Streamlined manufacturing processes, reducing production costs while maintaining quality standards
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects
- Reduced project completion time with efficient resource allocation and effective communication strategies
QA / QC Engineer
Formel DIndia Pvt.Ltd.
09.2015 - 04.2019
- Providing leadership & direction on Quality Assurance, Process Quality, TQC / TQM (Total Quality Management)
- Implementing quality management system and ensuring adherence to same while ensuring compliance various measure
- Pivotal role in handling sorting inspection & dimensional complaint activities, with GM approved BIQS tier one supplier (POAE, MMM , MATE) and updating report to customer
- Identifying non-conformances, addressing in non-conformances in report and resolving them with proper corrective preventive actions
- Designed & deployed business process re-engineering initiatives, process improvement initiatives using lean methodology & SOP ensuring process compliance
- Root Cause Analysis (RCA) and resolving critical non-conformities in accordance with customer feedback to obtain best quality output
- Preparing process audit checklist, QAP, documentation for Quality department
- Bagged Employee of month Award in Month of Feb 2016 for Supervising and leading quality output followed by timeline along with team of 25-30 inspector working at Project GMI (General Motors Plant).
Quality Officer
Norma Group Products (I) Pvt. Ltd.
01.2015 - 07.2015
- Improved product quality by implementing thorough inspection processes and updating standard operating procedures
Education
Some College (No Degree) - Automobile Engineering
Jain Polytechnic, Chinchwad.
Pune 01.2011 - 06.2015
Skills
Team Management
Financial Acumen
Account Management
Technical aptitude
Customer Engagement
Complaint Handling
Brand representation
Audit Assistance
Data-driven decision-making
Performance Analysis
Problem-solving aptitude
Timeline
Area Service Manager (After Sales)
India Kawasaki Motors Pvt.Ltd
02.2021 - Current
Tec-Service Engineer
Zavenir Daubert India Pvt. Ltd.
04.2019 - 11.2020
QA / QC Engineer
Formel DIndia Pvt.Ltd.
09.2015 - 04.2019
Quality Officer
Norma Group Products (I) Pvt. Ltd.
01.2015 - 07.2015
Some College (No Degree) - Automobile Engineering
Jain Polytechnic, Chinchwad.
01.2011 - 06.2015
Accomplishments
- Recognized and awarded the Best Project Engineer at Formel D Ind Pvt Ltd for exceptional contributions and leadership on the General Motors India Project in 2017, demonstrating exemplary technical proficiency, innovative problem-solving skills, and outstanding project management abilities.
- Awarded the esteemed title of Best Employee of the Year at Zavenir Daubert Ind.Pvt.Ltd in 2021, recognizing outstanding contributions, exceptional performance, and dedication to achieving company goals and objectives.