Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Shubham Sharma

Shubham Sharma

Delhi

Summary

Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Management Trainee

Hexaware Technologies
06.2023 - Current
  • Responsible for responding to RFPs for Infrastructure & application support and maintenance from clients across globe.
  • Worked with multiple teams to design solutions and proposals according complex client requirements.
  • Created solutions for clients to reduce costs of existing IT services.
  • Communicating current and emerging technologies and trends and propose changes where needed to the stakeholders.

Customer Service Associate

Amazon Development Centre
07.2018 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked for 4 operating units (India, UK, North America, Japan) across 3 channels (voice, chat, email).
  • Provided training and support to new associates to help provide high-quality customer service.
  • Worked on voice transcription project for Alexa Data Services.


Sales Intern

Mswipe Technologies
05.2022 - 06.2022
  • Generated leads from retail merchants and small entrepreneurs for small business loans.
  • Actively identified potential borrowers through daily field visits.
  • Analyzed customer feedback and identified areas for improvement.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Identified and onboarded new NBFCs for strategic alliances and partnerships.
  • Carried out a project to study the borrowing Behavior of retail merchants towards unsecured business loans offered by Mcapital in Pune.

Research Intern

Vantage Market Research
11.2021 - 02.2022
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Completed research, compiled data, and assisted in timely reporting.
  • Visualized research findings through data tables, graphs and presentations.
  • Reviewed and proof read research reports before submission to clients.

Project Trainee

SKF India Ltd.
12.2016 - 12.2017
  • Responsible for supervising daily activities on production channels.
  • Worked with Quality assurance team to ensure finest quality products.
  • Worked on a project to increase the efficiency and productivity of grinding machines on production channels.

Education

MBA - Marketing

Balaji Institute Of Modern Management
Pune
04.2023

Bachelor of Engineering - Mechanical (Sandwich)

AISSMS College Of Engineering
Pune
07.2018

Senior Secondary Education -

Kendriya Vidyalaya
Devlali, Nasik
05.2013

Skills

  • Strategic Planning
  • Resource Allocation
  • Process Improvements
  • Negotiation skills
  • Excellent Communication
  • Marketing
  • Excellent proficiency in MS Excel, Powerpoint & Word

Hobbies

  • Bike Riding
  • Playing Table Tennis
  • Trekking

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Management Trainee

Hexaware Technologies
06.2023 - Current

Sales Intern

Mswipe Technologies
05.2022 - 06.2022

Research Intern

Vantage Market Research
11.2021 - 02.2022

Customer Service Associate

Amazon Development Centre
07.2018 - 07.2023

Project Trainee

SKF India Ltd.
12.2016 - 12.2017

MBA - Marketing

Balaji Institute Of Modern Management

Bachelor of Engineering - Mechanical (Sandwich)

AISSMS College Of Engineering

Senior Secondary Education -

Kendriya Vidyalaya

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Shubham Sharma