Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Shubham Sharma

Ghaziabad

Summary

Dynamic professional with a proven track record at Mercer, excelling in client communication and operational efficiency. Expertise in data analysis and Microsoft Excel, successfully implementing lean initiatives and developing comprehensive MIS reports. Enhanced team performance and drove strategic improvements through effective collaboration and impactful results.

Overview

6
6
years of professional experience

Work History

Specialist

Mercer
Gurugram
07.2024 - Current
  • Maintained communication with UK clients throughout the process, with calls and email chains to ensure they were updated regularly about the progress being made.
  • Provided training and guidance to junior reviewers regarding process tasks and flows, along with reviewing their work.
  • Ensured SOP documentation was up to date by regularly reviewing policies and procedures.
  • Developed and implemented lean initiatives to improve operational efficiency.
  • Responsible to create detailed MIS reports on anti-money laundering task flow.

Senior Analyst

Mercer
Gurugram
09.2022 - Current
  • Performed advanced data manipulation tasks with the use of advanced formulas and functions within Excel, such as VLOOKUP, SUMIFS, COUNTIFS, and pivot tables.
  • Conducted comprehensive reviews of existing policies and created recommendation reports for improvement or changes.
  • Support the UK consultant in conducting comprehensive research and data analysis to support strategic planning and informed decision-making for the business.
  • Responsible for Service Level Agreement design and implementation.

Senior Associate

Genpact
Noida
06.2019 - 09.2022
  • Provided support in preparing financial statements or reports related to invoice transactions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Developed MIS reports to track team members performance and identify areas for improvement.

Education

BBA - Accounting

Agra University
Agra
11-2018

Skills

  • Client communication
  • SOP documentation
  • Maintaining service level agreements
  • Data analysis
  • Operational efficiency
  • MIS reporting
  • Team training
  • Microsoft Excel, Microsoft Word, and OneNote
  • Lean initiatives
  • Error checking
  • Verbal and written communication

Affiliations

  • Always try to participate in organizational CSR activities
  • Enthusiastically participate in festival celebration activities

Accomplishments

  • Achieved Spotlight Awards in Mercer for outstanding contributions to team success and client satisfaction
  • Achieved the Protostar Awards at Genpact for exceeding expectations in delivery
  • Achieved the Bronze Awards at Genpact for achieving the highest production in the month
  • Winner of the carrom and chess championship in Mercer

Timeline

Specialist

Mercer
07.2024 - Current

Senior Analyst

Mercer
09.2022 - Current

Senior Associate

Genpact
06.2019 - 09.2022

BBA - Accounting

Agra University

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Shubham Sharma