Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Shubham Shukla

Gur

Summary

Dynamic professional with 9 years of experience in Sales, Operations, and P&L management across food delivery, hospitality, and consumer sectors. Skilled in revenue growth, process optimization, and business strategy, with a proven record of leading high-performing teams and delivering measurable results. Recognized for launching new markets, scaling operations, and building strong client partnerships.

Overview

9
9
years of professional experience

Work History

Zone Head

Zomato Limited
10.2024 - Current
  • Lead end-to-end operations in food delivery with P&L ownership.
  • Direct 30 operations managers, driving forecasting, staffing, and delivery partner optimization.
  • Improved operational efficiency via onboarding centers and an EV rental model.
  • Spearheaded fleet and rider growth, focusing on recruitment funnels and retention.

Key Account Manager

Zomato Limited
04.2021 - 10.2024
  • Delivered 15% MoM order growth through city-level initiatives.
  • Managed P&L for 140+ restaurant partners, reducing per-order cost by 7%.
  • Increased partner revenue by 20% via account management strategies.
  • Improved retention: cut churn to 10%, boosted renewals by 15%.
  • Launched 2 new cities in UP (East) with 0% supply defaults.
  • Generated ₹40+ lakh quarterly ad revenue with ARPO of 17.49.

Growth Manager

Zomato Limited
07.2019 - 04.2021
  • Managed 150+ clients, delivering ₹3+ Cr annual revenue and 24% YoY growth.
  • Reduced customer issues by 12% with proactive account management.
  • Boosted conversion by 33% via feedback-driven analytics.
  • Cut rejection % from 0.70% to 0.40% through UX process improvements.

Assistant Sales Manager

Oravel Stays Private Limited (OYO)
02.2018 - 07.2019
  • Built corporate sales channel, onboarding 50+ corporate clients, reducing churn by 10%.
  • Captured 65% market share via demand forecasting & competitive analysis.
  • Achieved consistent sales growth through team sales tracking & site visits.

Area Sales Executive

Videocon Industries
06.2016 - 02.2018
  • Achieved quarterly sales & collection targets across distributors & dealers.
  • Onboarded 1 major distributor & 10 sub-dealers, adding ₹8 Cr quarterly revenue.
  • Supported BTL campaigns and improved dealer product availability.

Education

PGDM - Marketing Management

Institute of Marketing & Management
New Delhi
04-2016

B.Com -

Allahabad University
Prayagraj
04-2014

Skills

  • Sales & Business Development P&L Management Business Strategy
  • Customer Acquisition & Retention Risk Management Relationship Building
  • Team Leadership Stakeholder Management Operations Optimization
  • SQL MS Excel Funnel Analysis Data-Driven Decision Making

Accomplishments

  • Emerging North Superstar (2022): Highest portfolio growth and revenue.
  • Acquisition Star (2023): Onboarded 100+ restaurants in a quarter.
  • Sales Superstar (2017): Surpassed quarterly sales & collection targets.

Additional Information

  • 10-Minute Delivery (2024–2025): Designed & executed fast delivery model at Zomato.
  • Onboarding Centers & EV Launch (2025–Present): Rolled out partner onboarding hubs & EV rental model in Delhi NCR.

Timeline

Zone Head

Zomato Limited
10.2024 - Current

Key Account Manager

Zomato Limited
04.2021 - 10.2024

Growth Manager

Zomato Limited
07.2019 - 04.2021

Assistant Sales Manager

Oravel Stays Private Limited (OYO)
02.2018 - 07.2019

Area Sales Executive

Videocon Industries
06.2016 - 02.2018

PGDM - Marketing Management

Institute of Marketing & Management

B.Com -

Allahabad University

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