SHUBHAM SINGH
Lucknow
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
13
13
years of professional experience
Work History
Head of Operations
Skywizz Productions Private Limited
Lucknow
02.2023 - Current
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed customer feedback to identify opportunities for process optimization.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Identified potential risks associated with operations activities and developed mitigation strategies.
Client Servicing Manager
Tathastu Entertainment Private Limited
01.2019 - 01.2023
- Developed and implemented strategies to improve customer service satisfaction levels.
- Managed client accounts, resolving any issues or conflicts in a timely manner.
- Negotiated contracts with clients, ensuring that all parties were satisfied with the agreements.
- Maintained detailed records of customer interactions and transactions.
- Provided training and guidance to new team members on client servicing procedures.
- Responded promptly to client inquiries via phone, email, or other forms of communication.
- Organized and attended meetings with clients to discuss their needs and expectations.
Client Servicing Executive
Moksh Advertising & Events Management Private Limited
01.2017 - 01.2019
- Resolved customer complaints regarding product or service delivery in a timely manner.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Contacted customers about potential service upgrades, new services and account changes.
- Oversaw projects by conveying and managing deliverables.
Marketting Trainee
VRS Foods Ltd[ Paras Dairy]
01.2016 - 07.2016
- Coordinated with external vendors to develop marketing plans and manage campaigns across multiple channels.
- Served as resource for cross-functional teams to assist in executing marketing strategies and objectives.
- Maintained marketing database to keep customer and prospect files up to date.
- Placed marketing and advertising displays and materials at stores.
- Organized promotional events such as trade shows, conferences, seminars.
Manpower Coordinator & Supervisor
Event Management Companies
01.2012 - 01.2016
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Directed team members to address customer requests by maintaining awareness of customer flows and needs.
- Helped with employee transfers and referrals.
- Coordinated with hiring managers to determine staffing needs and qualifications for each position.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Organized team building activities for staff members.
Education
Graduation(B.A) -
Kanpur University
01.2017
Intermediate -
U.P. Board
01.2014
High School -
C.B.S.E. Board
01.2011
Skills
- Positive Attitude
- Good Communication Skills
- Customer relations
- Cost analysis and savings
- Multitasking capacity
- Problem-solving abilities
- Decision-making
- Verbal and written communication
- Professionalism
- Special promotions planning
Projectshandled
- So You Think You Can Dance Show Audition, Lucknow, 03/01/16
- Car launch of Toyota Innova Cyrsta, 05/01/16
- Max Little Icon Kids Fashion Finale Show, 05/01/16
- Ganjing Carnival Celebrity Night Show with Singer Javed Ali, 05/01/16
- Maruti Suzuki Annual RDSC Convention Meet, 07/01/16
- Ganjing Carnival Celebrity Night Show with Singer Sukhwinder Singh, 08/01/16
- Maruti Suzuki Nexa Customer Meet, 09/01/16
- Vodafone Diwali Night Celebration, 10/01/16
- Mahindra Kuv 100 Car Race, 11/01/16
- India’s Rising Star Season-1 Singing Show Audition, Lucknow, 12/01/16
- Asia’s Most Luxurious Wedding Exhibition, Taj Mahal Hotel Lucknow, 02/01/17
- Indus Tower Family Day Celebration, 02/01/17
- Opening Ceremony of Reliance Trends Store, Cinepolis One Awadh Centre Mall, 03/01/17
- Max Emerging Star MR & MISS Lucknow Finale, 03/01/17
- RNR Ceremony of P.O.C.T Group of Industries, 04/01/17
- Chief Minister Yogi Adityanath Event, B.H.U, Varanasi, 05/01/17
- The Great Indian Laughter Challenge Show Audition, Lucknow, 07/01/17
- Max Favourite Family Contest Finale, 10/01/17
- India’s Rising Star Season-2 Singing Show Audition, Lucknow, 12/01/17
- Premier Badminton League Live Matches, Lucknow, 01/01/18
- Lol Star Standup Comedy Show, Lucknow, 02/01/18
- Fem MISS INDIA 2018 Auditions, Lucknow, 04/01/18
- Max Kids Festival Finale with Kids Celebrity Akriti Sharma, Kanpur, 05/01/18
- Meritorious Students Award Show By Chief Minister Yogi Adityanath, Lucknow, 05/01/18
- Kaun Banega Crorepati (K.B.C) Season 9 Show Audition of Uttar Pradesh, Varanasi, 07/01/18
- Love Me India Kids Singing Live Show With Television Judge Navraj Hans, Lucknow, 08/01/18
- Hotel Hyatt Regency Lucknow New Year Night Celebration, 12/31/18
- Spectrum College Fest of N.I.F.T College, Rai Bareilly, 03/01/19
- Spectrum College Fest of N.I.F.T College, Rai Bareilly, 02/01/20
- Indian Idol Auditions of Season 10, 11, Lucknow
- Kaun Banega Crorepati (K.B.C) Season 10 Show Audition of Uttar Pradesh, Lucknow, 06/01/19
- Singing Superstar Kids Singing Show Audition, Lucknow, 04/01/19
- Indias Got Talent Mega Audition, Lucknow, 09/01/18
- Dance Plus Season-4 Dancing Show Audition, Lucknow
- Dance India Dance Show Audition, Lucknow, 01/01/17
- Dance India Dance Super Moms Show Audition, Lucknow, 01/01/18
- Super Dancer Show Audition, Lucknow, 01/01/18
- Mahindra Nuvo Sport Car Launch, 01/01/16
- Many Complete Wedding Events & Handled Logistics Management
- Artist Management & Celebrity Management in Events as per Client Requirement
Languages
- Hindi
- English
Hobbies and Interests
- Playing Cricket
- Listening Music
- Travelling
- Dancing
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge & belief.
Technicalqualifications
- Comfirtable in Microsoft Excel,MS Word,Powerpoint
- CCC Certificate in computers
Personal Information
- Caste: General
- Father's Name: Ram Raj Singh
- Date of Birth: 04/17/96
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Head of Operations
Skywizz Productions Private Limited
02.2023 - Current
Client Servicing Manager
Tathastu Entertainment Private Limited
01.2019 - 01.2023
Client Servicing Executive
Moksh Advertising & Events Management Private Limited
01.2017 - 01.2019
Marketting Trainee
VRS Foods Ltd[ Paras Dairy]
01.2016 - 07.2016
Manpower Coordinator & Supervisor
Event Management Companies
01.2012 - 01.2016
Graduation(B.A) -
Kanpur University
Intermediate -
U.P. Board
High School -
C.B.S.E. Board
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