Shubham Singh
Kolkata
Summary
Training & Learning & Development Specialist with 5+ years of experience in designing and delivering impactful training programs, mentoring teams, and driving performance improvement. Expertise in new hire onboarding, upskilling, cross-skilling, and compliance training. Proven ability to conduct communication audits, identify skill gaps, and implement targeted learning solutions. Adept at collaborating with operations to enhance workforce efficiency and ensure continuous learning development.
Overview
5
5
years of professional experience
5
5
Certification
Work History
Asst. Manager (Learning and Training Development)
Wipro (Google)
06.2024 - Current
- Manage a Team of Highly Qualified Trainers: Lead and mentor a team of expert trainers specializing in Google Maps, ensuring high-quality training delivery
- Create and Implement Training Programs: Develop and execute training programs for new hires and existing employees, tailored to meet evolving needs
- Identify and Address Training Needs: Collaborate closely with Operations to identify training requirements and skill gaps, designing targeted solutions to bridge them
- Conduct Regular Audits: Perform periodic audits to assess compliance with established standards and identify areas for improvement
- Project Management for Content Management: Oversee end-to-end content management across 150 workflows, ensuring efficient and accurate content delivery
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
SDS Trainer
Amazon India
05.2022 - 06.2024
- Training New Hire and Tenured Associates: Train new hires and tenured associates on relevant SOPs and skills, ensuring they are fully prepared before they begin their roles
- Audit Communication Channels: Conduct regular audits of phone, chat, and email interactions to identify knowledge gaps and areas for improvement
- Conduct Specialized Training: Facilitate Cross-Skill, Upskill, and Backup Workgroup (BUWG) training for tenured associates to enhance their skill sets and adaptability
- Performance Reporting and Enhancement: Gather and analyze performance reports for on-floor associates, identify performance issues, and implement strategies to improve metrics
- Update and Maintain Knowledge Materials: Ensure that training materials are updated regularly to reflect the latest updates, government policies, and compliance requirements
SDS Associate
Amazon India
09.2020 - 05.2022
- Shipping and Delivery Operations: Addressed and resolved logistical issues for drivers and recipients, ensuring efficient and effective shipping and delivery operations
- Improve Internal Knowledge Center: Identified and rectified gaps in the internal knowledge center, significantly reducing the time required to resolve queries
- Transaction Monitoring and Fraud Prevention: Participated in the transaction monitoring team to detect and report false claims and concession abuse by drivers and customers
- Employee Recognition: Awarded Best Employee for six consecutive months for exceptional performance and contributions
Business Development Associate
Byju's
04.2020 - 09.2020
- Ensure Product Understanding: Ensure that all prospective leads have a thorough understanding of the product, effectively converting leads into satisfied customers
- Deliver Exceptional After-Sales Service: Provide comprehensive after-sales support to ensure all customers receive the highest level of service and satisfaction
Education
Master of Business Administration -
Techno India University Salt Lake
Kolkata, West Bengal06.2021
Bachelor of Business Administration -
Techno India University Salt Lake
Kolkata, West Bengal07.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Adaptive learning
- E-learning development
- Training delivery
- Instructional Design
- Organizational development
- Curriculum design
- Blended learning
- Stakeholder management
Research
- The Impact of Internet Marketing on Consumer Buying Behavior, Kolkata, West Bengal, Techno India University, 05/19, To compare the trust level of traditional advertising and online advertising (consumers point of view), To find the effectiveness of internet advertising (reach and creation of awareness), To find the reliability of internet advertising (recall and remembrance)
- COVID-19 and the Workplace: Implications, Issues, and Insights for Future Research and Action, Kolkata, West Bengal, Techno India University, 06/21, This project focuses on the relevance of COVID-19-related risks and changes for workers, workplaces, and work practices.
- Arthasastra Finance Committee, Kolkata, West Bengal, Geo-Political Economic Committee (Founding Member), 08/19, Administrated the Geo-Political Economy department, Developed an article regarding the Upcoming European Financial & energy crisis
- Techno India Debate Committee, Kolkata, West Bengal, Captain of Techno India Debate Committee, 06/21, Successfully captained a team of 20 debaters, Guided them to win the National Level Debate Championship
Certification
- Mckinsey Forward Program-Mckinsey
- Enterprise Design Thinking- IBM
- Diploma in Learning & Development- Alison
- Instructional Designer Certificate Program – Association for Talent Development or eLearning Guild.
- Master Trainer Certificate – Amazon Learning Services.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Accomplishments
- Supervised team of 65 staff members.
- Achieved a decrease in attrition by 7% through effectively helping with College to Corporate Program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Amazon Train the Trainer
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offStock Options / Equity / Profit SharingHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveSoftware
Articulate 360
Cornerstone LMS
Timeline
Asst. Manager (Learning and Training Development)
Wipro (Google)
06.2024 - Current
SDS Trainer
Amazon India
05.2022 - 06.2024
SDS Associate
Amazon India
09.2020 - 05.2022
Business Development Associate
Byju's
04.2020 - 09.2020
Bachelor of Business Administration -
Techno India University Salt Lake
Master of Business Administration -
Techno India University Salt Lake
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