RAYON SAVIO ATHAIDE
Pune
Summary
HR professional with extensive experience in recruitment and talent acquisition at Vodafone Services. Proven track record of leading teams to enhance customer service, resulting in a 125% month-over-month sales increase. Skilled in leveraging HR systems to boost operational efficiency and align with organizational goals.
Overview
13
13
years of professional experience
Work History
Asst. Manager HR (Learning and Development, LMS)
Vodafone Services Private Ltd.
Pune
09.2022 - Current
- Delivered remote support services through email and telephone, advising employees and managers on HR processes.
- Utilized HR systems like SAP, Success Factors, to execute defined processes for effective employee support at Vodafone.
- Reported directly to HR Services Manager, ensuring alignment with departmental goals.
- Communicated ideas clearly to provide transactional services based on established HR policies.
- Provided timely and accurate advice on end-to-end HR processes while maintaining updated databases.
- Ensured adherence to administration procedures to support best-in-class service delivery.
- Applied sound judgment in executing tasks within agreed-upon KPIs and service levels to meet business needs.
- Recruited and trained new employees to meet job requirements.
Asst. Manager (Human Resource- Operations)
Vodafone Services Private Ltd.
Pune
09.2022 - 09.2024
- Managed all data in SuccessFactors, advancing candidates through various statuses and confirming assessment initiation.
- Screened candidate profiles to evaluate suitability before progressing to online assessments.
- Monitored shared mailbox bi-daily, ensuring timely responses to candidate inquiries within 48-hour SLA.
- Evaluated video interviews, assigning scores and updating candidate status based on agreed criteria.
- Maintained an updated shortlist of top candidates in Excel, along with other tracking documents like AC schedules.
- Led weekly stakeholder calls, presenting reports, addressing concerns, and discussing outstanding queries.
- Prepared and delivered weekly reports with market insights and accurate data presentations.
- Coordinated Assessment Centre logistics, managing self-scheduling, candidate invitations, and communications effectively.
US IT Recruiter
Qualified Recruiter, LLC
Pune
09.2020 - 09.2022
- Delivered top-tier talent in Information Technology for contract and permanent placements.
- Analyzed recruitment metrics to optimize sourcing strategies and improve outcomes.
- Maintained accurate records of recruiting activities within Applicant Tracking System.
- Negotiated competitive salary and benefits packages to align with company budgets.
- Utilized applicant tracking systems to streamline management of candidate pipelines.
- Identified and assessed potential IT candidates for various organizational roles.
- Implemented thorough processes to match candidates with unique corporate cultures.
- Engaged in proactive outreach to discover ideal candidates for client needs.
Associate Recruiter
IPlace USA
Pune
05.2019 - 07.2020
- Thorough knowledge of the recruiting process, from sourcing to recruiting for different employment types.
- Hands-on experience with Applicant Tracking Systems (ATS), such as CATS.
- Active Search: Resume the search for active candidates from job boards such as Monster, CareerBuilder, and Daxtra.
- Search and shortlist candidates from job boards and search engines using different search techniques, such as Boolean strings.
- Possess excellent verbal and written communication skills.
- Ability to prepare concise and error-free weekly reports.
- Worked on both technical and non-technical recruitment jobs.
- Help candidates to amend their resumes as per requirements.
Retention Advisor (International Voice & Chat Process)
Tech Mahindra Services Ltd.
07.2018 - 04.2019
- Responsible for handling a client base around the UK.
- Responsible for creating, managing, and maintaining error-free reports.
- Processing payments for invoices.
- Handled complaints, refunds, and raised cases for investigation on accounts.
- Mapping the client's requirements and coordinating the development, implementation, and transition of processes in line with the guidelines specified by the client.
- Retaining, renewing, and upselling mobile connections to UK customers over the phone.
- Meeting the daily, weekly, and monthly targets.
- Providing information regarding the complete service, from sales to delivery, and after-sales service.
Store Manager
Vodafone Mobile Services Ltd.
Kolkata
09.2015 - 05.2018
- Achieved daily, weekly, and monthly targets through effective DRR preparation.
- Maintained EBITDA-positive store operations by managing daily operational costs.
- Delivered world-class service by driving service operations and enhancing customer experience.
- Retained high ARPU customers to prevent revenue loss within network.
- Ensured adherence to Vodafone quality parameters through proper communication and SOP compliance.
- Increased inbound conversions by aggressively promoting products.
- Controlled costs and minimized shrinkage in accordance with company standards.
- Conducted surprise audits to ensure strict compliance with in-store service and SOP guidelines.
Assistant Manager – Operations
Domino’s Pizza
Jamshedpur
06.2012 - 06.2015
- Oversaw store management, achieving reduced inventory levels and improved operational efficiency.
- Managed daily operations while maintaining EBIDTA positivity.
- Prepared daily, weekly, and monthly target reports to track performance metrics.
- Developed duty rosters for team scheduling and resource allocation.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delegated work to staff, setting priorities and goals.
Education
Bachelors - Hotel Management
Nips School of Hotel Management
Kolkata, West Bengal06-2012
Skills
- Sales and store management
- Team leadership and training
- Recruitment and talent acquisition
- Customer service excellence
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Asst. Manager HR (Learning and Development, LMS)
Vodafone Services Private Ltd.
09.2022 - Current
Asst. Manager (Human Resource- Operations)
Vodafone Services Private Ltd.
09.2022 - 09.2024
US IT Recruiter
Qualified Recruiter, LLC
09.2020 - 09.2022
Associate Recruiter
IPlace USA
05.2019 - 07.2020
Retention Advisor (International Voice & Chat Process)
Tech Mahindra Services Ltd.
07.2018 - 04.2019
Store Manager
Vodafone Mobile Services Ltd.
09.2015 - 05.2018
Assistant Manager – Operations
Domino’s Pizza
06.2012 - 06.2015
Bachelors - Hotel Management
Nips School of Hotel Management
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