Shubham Singh
Palampur
Summary
Dynamic and results-driven IT professional with6+ years of experience in IT infrastructure management, network security, and incident response. Adept at implementing and optimizing IT systems, leading cross-functional teams, managing complex networks, and ensuring the security of enterprise systems. Extensive experience in firewall management, SD-WAN, SOC alert remediation, and documentation of security incidents. Expertise in vendor management, cloud services, and disaster recovery planning. Proven ability to execute IT strategies aligned with business goals to drive operational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Executive – IT Infrastructure & Security
Dilip Buildcon Ltd
04.2019 - Current
- Led IT infrastructure projects including network design, security solutions, and system upgrades, ensuring high availability and performance
- Managed SOC alerts and security incident response, escalating issues, and documenting incidents for compliance and risk management
- Developed and implemented IT security policies, SOPs, and processes to safeguard against cyber threats and ensure compliance with industry standards
- Oversaw the planning, implementation, and migration of SD-WAN and MPLS networks across100+ sites, enhancing network performance and security
- Managed the configuration and optimization of Cisco Meraki devices including MX, MS, and MR series for enhanced network security and performance
- Defined IT infrastructure strategy, including project management and vendor coordination to ensure timely delivery of hardware and software solutions
- Executed SAP software version upgrade to2023, improving system capabilities and performance
- Worked closely with senior management, delivering detailed reports on IT operations, performance, and security metrics
- Key Projects:
- LAN Network Backbone Upgrade: Successfully migrated from1G to10G, optimizing network performance and scalability
- Endpoint Security Enhancement: Deployed and managed Symantec and Trend Micro endpoint security solutions to strengthen threat prevention and response
- SD-WAN & MPLS Migration: Led the migration of100 project sites from MPLS to Cisco SD-WAN, improving operational efficiency and security
- Cloud Services Management: Managed cloud platforms (G-Suite, AD, Storage), ensuring24/7 availability and security
Desktop Support Engineer
Future Focus Infotech Private
04.2018 - 03.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Bachelor of Computer Applications - BCA
Subharti University
Skills
- IT Infrastructure Management
- Network Security & Monitoring
- Firewall Management & VPN
- SOC Alerts Management & Incident Response
- SD-WAN & MPLS Migration
- Cisco Meraki Solutions
- Cloud & On-Premises Services Management
- Vendor Management & Procurement
- IT Project Management & Implementation
- Risk & Vulnerability Management
- Endpoint Security Solutions (Symantec, Trend Micro)
- IT Operations & Troubleshooting
- Disaster Recovery & Business Continuity
- Team leadership
- Risk management
- Change management
- Resource allocation
- Networking skills
- Problem-solving
Disclaimer
I hereby declare that the information provided above is true, complete, and accurate to the best of my knowledge. Date:2024-12-24 Place: Bhopal (Shubham Singh)
Certification
- Mastering Cisco Meraki MS (Updated Jan2024) – Udemy
- Cisco Meraki Training Certification – Udemy
- Cisco Umbrella Training – Udemy
- Foundation of Cybersecurity – Coursera
- Play it Safe: Manage Security Risks – Coursera
- Connect and Protect: Networks and Network Security – Coursera
- Assets, Threats, and Vulnerabilities – Coursera
- Cisco Meraki Network Engineer: Fundamental (CMNE-F) – Cisco Meraki
- Implementing Cloud Switching and Wireless – Cisco Meraki
- Meet Meraki: Platform + Products – Cisco Meraki
- Securing the Cloud Network – Cisco Meraki
- Operating Cloud Networks for Managed Services: Security and SD-WAN – Cisco Meraki
- Ethical Hacker – Cisco Network Academy
- CCNA: NS3edu
- Google Cybersecurity – Google on Coursera
- Network Addressing and Basic Troubleshooting – Cisco
PERSONAL DETAILS
Languages Known: Hindi, English
Timeline
Senior Executive – IT Infrastructure & Security
Dilip Buildcon Ltd
04.2019 - Current
Desktop Support Engineer
Future Focus Infotech Private
04.2018 - 03.2019
Bachelor of Computer Applications - BCA
Subharti University
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