SHUBHAM TIWARI
Senior Associate
Noida
Summary
Aspire to get a position where I would be able to lead, utilize and enhance my potential in Banking and capital market Industry while being resourceful, innovative, flexible and work towards the mutual growth.
Experienced professional having more than four years of experience as Senior associate in Genpact Headstrong capital market and in customer support operations. Currently working in operations as Senior Publisher in Research and Publishing Department of Morgan Stanley.
Overview
5
5
years of professional experience
Work History
Senior Associate (Research and publishing department)
Genpact Headstrong capital market
Noida
03.2021 - Current
- Assisting the analyst team in preparation of the report before it gets released to different vendors such as Reuters, Bloomberg across the globe
- Handling Analyst team request such as Annex B process for the stock through email and Methode Software
- Preparing the documents required for the set up of new stock (Company) in all the regions of the world
- Handling daily transactions of Pre & Post Publishing checks for Models and reports
- Submitting Models and the work include reading long documents before getting it archived.
Executive Customer Support
IEnergizer
Noida
03.2019 - 03.2021
- Responsible for handling the Queries and resolving them in an efficient manner and within the time frame
- Guiding and taking care of a team, helping them to reach targets and own KRAs, solving issues professionally
- Coordinating with each client/customer and providing them the compensation as per the SOP for the service issues
- Always worked as per the Business requirement and Shift Adherence
- Responsible for getting the Case closed with Customer Satisfaction
- Excellent proficiency in Communicating with the customers across the world
- Worked with clients such as Make My trip, Go Ibibo, Tata 1MG.
Education
B.E (Electronics & Communication Engineering) - undefined
Rajiv Gandhi Technical University
Bhopal, M.PSkills
Performance monitoring
undefinedInternships Training
- 2 weeks of training at NTPC, Singrauli in Control and Instrumentation department, Singrauli
- 4 weeks of training at Centre for research and Industrial Staff Performance, Bhopal on Embedded System Design, Bhopal
Activities
- Good Networking skills Knowledge at CCNA level.
- Organized the Tech Fest ENIGMA in college with the team.
Awards Achievements Certification
- 2nd prize in Paper Presentation for MANGLEV TRAINS organized by RITS at College.
- 3rd Prize in Paper Presentation at National Level Tech Fest for MANGLEV TRAINS organized by SIST College, Bhopal.
Projects
Worked on Implementation of Automatic Room light Controller using visitor counter.
Timeline
Senior Associate (Research and publishing department)
Genpact Headstrong capital market
03.2021 - Current
Executive Customer Support
IEnergizer
03.2019 - 03.2021
B.E (Electronics & Communication Engineering) - undefined
Rajiv Gandhi Technical University
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