Shubham Tiwari
Pune
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Seasoned Assistant Manager of Operations with substantial experience in managing teams, streamlining processes, and enhancing operational efficiency. Strengths include strong leadership skills, strategic thinking, and the ability to improve service delivery. In past roles, succeeded in reducing costs while maintaining high levels of customer satisfaction.
Overview
1
1
Certification
Work History
Assistant Manager of Operations
Bajaj Housing Loan Finance LTD
Work From :- May 2023 to August 2024
- Supervise & Monitor to Team Leaders and Branch Operatons team in terms of productivity & other issues. Manage the whole onboarding process, ensuring that all pre-employment process and forms were completing accurately.
- Handling issues and queries of the clients, Agents & Operations team through CRM, Escalations, Emails& phone calls with communication of expected TAT for service delivery.
- Responsible for monitoring the quality of resolution offered by the customer service team and increases the percentage of FTR (First Time Resolution).
- Conduct audit on quality of resolution offered at MDRDC & In Branch service team and provide structured feedback highlighting the areas of improvement.
Business Process Lead
Tata Consultancy Services
Work From :- January 2021 To May 2023 :- Retirment Insurance ( TIAA )
- Insuring smoth operations of Payout, Money out from 401K IRA Defind Contribution plans, Also have experience of TPA, Lumpsum, indexing payment.
Work From :- January 2020 to 2021:- Retail Banking (Ever Bank )
Business Process Lead
- Performing multiple tasks Like (outgoing wire remittances, General Ledger reconciliation for particular accounts, C N A & close account, Keeping track of the Overdraft accounts, Cross examining the checks issues to client, Change account title requests and checks on all supporting documents are present in compliance with any changes requested to the account) ensuring the quality for each task as per clients’ request.
Senior Associate
Suma Soft
Work From :- December 2018 to December 2019 :-
- Work in Personal loan department where I had handled Client loan account.
Associate
Tata Consultancy Services
Work From :- Septmber 2017 to December 2018 :-
- Worked in a US Mortagage loan underwriting Process.
Education
Bachelor of Business Administration - Business Administration
SMT Maherbanu Collage of Science and Commerce
Akola, MH2022
Skills
- Ability to work skilfully under pressure situations and complete the work
- Completing the work from a business point of view with the client client-focus on mind
- Reliable and completing the task with intact quality
- If needed ready to stretch to complete the task without any hesitation
- Always ready to help colleagues to achieve their targets or any difficulty Keeping Share to succeed motive KEY STRENGTHS
- Adaptable for challenging roles and ambitious for self-development
- Quick Learner and proactive approach
Certification
- BDA Certificate in Insurance
- BDA Certificate in US Banking
- BDA Certicate in Reinurance
Languages
2,A2,5,C1,5,C1,2,A2
Education
other
Hobbies and interests
- Cooking
- Music
- Travelling
Languages
Hindi
First Language
Timeline
Assistant Manager of Operations
Bajaj Housing Loan Finance LTD
Business Process Lead
Tata Consultancy Services
Senior Associate
Suma Soft
Associate
Tata Consultancy Services
Bachelor of Business Administration - Business Administration
SMT Maherbanu Collage of Science and Commerce