shubham Verma
Exchange/O365 Engineer
Delhi NCR
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach.
Highly effective at problem solving and decision making with 9+ years of progressive IT experience.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Specialist
HCL Technologies
07.2020 - Current
- Hands-on experience of issues related to Mail Flow, Protection, Exchange Migration, Relay, Email Security & Compliance, Public Folders, Advanced Threat Protection (ATP).
- Expertise on managing and deploying policies from different Email Filtering Solutions like Force Point and EOP.
- Working on MS Teams Task related to Teams, Channels and Policies.
- Adding required application on Teams Updating version of application on Teams.
- Worked on Hybrid Office 365 environment.
- Enterprise exchange administrator, Creation and Maintenance of email distribution lists,Mailbox and Shared Mailbox Creation, Modification and Deletion.
- Configuring and Managing mail routing and connectors.
- Installing latest security patches whenever released.
- Renewing different server certificates like Federation, Self Signed Certificate, Auth.
- Ensuring highest availability of mail servers, monitoring exchange message routing.
- Service now reporting and dashboard.
- Creating Incident and Service Request report.
- Maintaining Technical Documents and Run Book.
Team Leader, Sales Operations
Interstar Technologies PVT Ltd
01.2019 - 06.2020
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformed.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Later I got an internal opportunity to move in technical track so I moved to Exchange administration as O365 Messaging Engineer.
- Worked as an Exchange Support Engineer for 6-8 months and due to covid situation I decided to resign.
Senior Executive Engineer
Support Mart Technical Services Pvt Ltd
07.2016 - 12.2018
- Mentored junior engineers, providing guidance on best practices, technical skills, and career advancement opportunities.
- Desktop Support Administrator to provide a single point of contact for end users to provide support and maintenance within the organization's work directly with customer to identify and Troubleshoot issues.
- Increased client satisfaction through proactive issue resolution and consistent follow-up on deliverables.
- Troubleshooting various technical problems like Printer Issue, No internet Issue, VPN issue.
- Configuration and installation of hardware devices like Printer, Scanner etc.
Senior Solution Engineer
Saburi TLC Worldwide Services
03.2015 - 05.2016
- Provided post-sales technical support for clients experiencing issues or seeking guidance on product usage, ensuring satisfaction and fostering long-term relationships.
- Conducted thorough root-cause analysis on complex technical issues, implementing effective resolutions in a timely manner.
- Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
Education
B.Tech - Computer Science
Noida Institue Of Engineering And Technology
Greater Noida 04.2001 -
Skills
Exchange/O365
MS Teams
People/Team Management
Operations Management
ITIL
Excellent Communication
O365 Suite
Windows Technical Troubleshooting
Accomplishments
Receiving Achiever's League award for being Outstanding performer for last 2 years.
Certificate of Appreciation from Clint in recognition of contribution to different value adds.
Timeline
Senior Specialist
HCL Technologies
07.2020 - Current
Team Leader, Sales Operations
Interstar Technologies PVT Ltd
01.2019 - 06.2020
Senior Executive Engineer
Support Mart Technical Services Pvt Ltd
07.2016 - 12.2018
Senior Solution Engineer
Saburi TLC Worldwide Services
03.2015 - 05.2016
B.Tech - Computer Science
Noida Institue Of Engineering And Technology
04.2001 -