Community Involvement
Shubham Kumar Rai
Head Of Operations
Gurugram
Summary
Results-oriented operations manager with 8+ years of experience in managing complex operational processes, driving process improvements, and optimizing resources to achieve business objectives. Skilled in team management, Possesses strong problem-solving abilities to identify process gaps and implement solutions. Effective communicator with a track record of building collaborative relationships with cross-functional teams.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head Of Operations
BoL Influencer
Bengaluru
05.2022 - Current
- Building long-term relationships with new Brands and maintaining strong relationships with existing brands.
- Interaction and negotiation with Influencers and managing the campaigns.
- Cross-selling across the Lines of Business to increase revenue.
- Participation in creating strategies to grow the Company.
- Managing and training the future employees under you.
Campaign Manager
BoL Influencer
Bengaluru
02.2022 - 05.2022
- Supervise the execution, monitoring and measurement of marketing campaigns and their success.
- Ensure campaign implementation that follows organizational guidelines.
- Recruit and train talent for the successful implementation of marketing campaigns.
- Compile regular reports of campaign performance and results.
- Improve new campaigns using data and feedback from existing and previous projects.
Purchase Manager
Handicraftwala.com
Gurgaon
11.2019 - 02.2022
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
- Reviewed and negotiated existing agreements to optimize commercial terms.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Adjusted procedures to maximize department effectiveness.
Inventory Manager
Handicraftwala.com
Gurgaon
10.2018 - 11.2019
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Customer Care Executive
Cognizant
Gurgaon
07.2015 - 10.2018
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Communicated with customers to identify needs and expectations.
Education
Bachelor of Science - Science Education
Monad Univerity
04.2012 - 06.2015
Skills
Operational Strategy
Interests
Music
Reading
Blogging
Certification
Google Data Analytics Professional Certificate
Timeline
Head Of Operations
BoL Influencer
05.2022 - Current
Campaign Manager
BoL Influencer
02.2022 - 05.2022
Google Data Analytics Professional Certificate
01-2022
The Fundamentals Of Digital Marketing
12-2021
Purchase Manager
Handicraftwala.com
11.2019 - 02.2022
Inventory Manager
Handicraftwala.com
10.2018 - 11.2019
Customer Care Executive
Cognizant
07.2015 - 10.2018
Bachelor of Science - Science Education
Monad Univerity
04.2012 - 06.2015
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