Community Involvement
Shubham Kumar Rai
Head Of Operations
Gurugram
Summary
Results-oriented operations manager with 8+ years of experience in managing complex operational processes, driving process improvements, and optimizing resources to achieve business objectives. Skilled in team management, Possesses strong problem-solving abilities to identify process gaps and implement solutions. Effective communicator with a track record of building collaborative relationships with cross-functional teams.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head Of Operations
BoL Influencer
Bengaluru
05.2022 - Current
- Building long-term relationships with new Brands and maintaining strong relationships with existing brands.
- Interaction and negotiation with Influencers and managing the campaigns.
- Cross-selling across the Lines of Business to increase revenue.
- Participation in creating strategies to grow the Company.
- Managing and training the future employees under you.
Campaign Manager
BoL Influencer
Bengaluru
02.2022 - 05.2022
- Supervise the execution, monitoring and measurement of marketing campaigns and their success.
- Ensure campaign implementation that follows organizational guidelines.
- Recruit and train talent for the successful implementation of marketing campaigns.
- Compile regular reports of campaign performance and results.
- Improve new campaigns using data and feedback from existing and previous projects.
Purchase Manager
Handicraftwala.com
Gurgaon
11.2019 - 02.2022
- Trained purchasing team to assess vendor capabilities, develop sources and evaluate vendor performance.
- Reviewed and negotiated existing agreements to optimize commercial terms.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Adjusted procedures to maximize department effectiveness.
Inventory Manager
Handicraftwala.com
Gurgaon
10.2018 - 11.2019
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Customer Care Executive
Cognizant
Gurgaon
07.2015 - 10.2018
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Communicated with customers to identify needs and expectations.
Education
Bachelor of Science - Science Education
Monad Univerity
04.2012 - 06.2015
Skills
Operational Strategy
Operational Improvement
Microsoft Office
Organization Skills
Google Sheets
Customer Service
Team Management
Business Planning
Brand Management
Organizational Leadership
Operations Management
Business Analysis
Public Speaking
Process Improvement
Interests
Music
Reading
Blogging
Certification
Google Data Analytics Professional Certificate
Timeline
Head Of Operations
BoL Influencer
05.2022 - Current
Campaign Manager
BoL Influencer
02.2022 - 05.2022
Google Data Analytics Professional Certificate
01-2022
The Fundamentals Of Digital Marketing
12-2021
Purchase Manager
Handicraftwala.com
11.2019 - 02.2022
Inventory Manager
Handicraftwala.com
10.2018 - 11.2019
Customer Care Executive
Cognizant
07.2015 - 10.2018
Bachelor of Science - Science Education
Monad Univerity
04.2012 - 06.2015