Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Redekar

Technical support Associate
Pune

Summary

Experienced engineer offering over 4 years with extensive training in hardware and software of Spectrophotometers and IT domain. An initiator with extensive conceptual knowledge in Electronics and telecommunication, standard operating systems and networking protocols. Dedicated Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Capgemini
03.2023 - Current
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Always achieving KPI of myself and my teammates.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines
  • Consistently met or exceeded performance metrics, contributing to overall team success

Service Desk Analyst

Wipro Technologies
06.2021 - 03.2022
  • Provide creative solution to technical issue with Switzerland's biggest company called ABB Group
  • Good Knowledge in ServiceNow ticketing Tool for efficient problem solving clients issues
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations
  • Resolved common user concerns by utilizing creative solution.

Service Engineer

RAVIRAJU TECHNOLOGIES LLP
07.2018 - 01.2021
  • RaviRaju (Hunter lab) reputed USA based company which manufactures high-end Spectrophotometer instrument having global presence for Color Measurement for quality control
  • Troubleshooting and Repair engineered instrument for Spectrophotometer
  • Install systems at customer sites
  • Train customers in setup, operation, and maintenance of their systems
  • Provide production support for technical issues
  • Perform scheduled preventive maintenance service on variety of lab equipment
  • Conduct client Trainings with industry standards understand color quality of their product
  • Maintain test equipment by analyzing performance, and conduct calibration tests with reference standards
  • Developed Hands-on management skill by being part of distributorship of Hunterlab for India, Middle East, Africa region
  • Working as Service engineer with Intensive testing and Field Visits Within India and Abroad
  • Assisting in Procurement and Client Quotations Clients Handled: Patanjali, Colgate, Nestle, Zoetis, Toray, Bombay Sweets, IOCl, Siyaram.

Education

S.C.C -

I.E.S Modern English School
Mumbai
04.2001 -

H.S.C -

Bhavan's Jr. College
Mumbai, India
04.2001 -

DIPLOMA IN EXTC -

Vidyalankar Polytechnic
Mumbai
04.2001 -

B.E -

Xavier Institute of Engineering
Mumbai, India

Skills

Service now

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Timeline

Technical Support Engineer

Capgemini
03.2023 - Current

Service Desk Analyst

Wipro Technologies
06.2021 - 03.2022

Service Engineer

RAVIRAJU TECHNOLOGIES LLP
07.2018 - 01.2021

S.C.C -

I.E.S Modern English School
04.2001 -

H.S.C -

Bhavan's Jr. College
04.2001 -

DIPLOMA IN EXTC -

Vidyalankar Polytechnic
04.2001 -

B.E -

Xavier Institute of Engineering

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Shubham RedekarTechnical support Associate