Muskan Jain
Bengaluru
Summary
Dynamic HR professional with a proven track record at Flipkart, excelling in strategic HR management and stakeholder collaboration. Spearheaded initiatives that enhanced employee engagement and optimized performance metrics, driving a culture of excellence. Adept at problem-solving and executing data-driven strategies to foster talent development and diversity in tech hiring.
Overview
4
4
years of professional experience
Work History
HRBP
Flipkart Internet Private Limited
06.2023 - Current
- Strategic HR partner for the Real Estate & Infrastructure business unit, supporting 500+ employees across diverse functions
- Spearheaded employee engagement and culture-building initiatives (townhalls, skip-connects, recognition programs, grievance handling, manager effectiveness campaigns), resulting in higher engagement scores and improved manager effectiveness index
- Led the Performance Development Cycle end-to-end, including performance reviews, promotion evaluations, PIPs, and exit management, ensuring fair, transparent, and business-aligned talent decisions
- Collaborated with senior leadership to design and implement organizational structures aligned with business priorities, driving efficiency and clarity in role expectations
- Launched and implemented cross-functional projects fostering empathy and fungibility, and organized Brown Bag sessions to enhance intra F&I visibility, driving cross-skilling and talent development
- Monitored and optimized key people metrics (attrition, engagement, productivity), enabling data-driven HR interventions and improved HR operational efficiency
- Spearheaded the end-to-end conceptualization and execution of the BBD’25 People Experience Project, driving seamless collaboration across diverse internal and external stakeholders
- Identified and launched Coursera courses aligned to Ekart Future Skills for the manager+ cohort, integrating leadership perspectives
Program Management
Flipkart Internet Private Limited
01.2024 - 02.2025
- Led & Managed the Performance Development – Goal Setting, Performance Management & PIP Cycle for 8000+ FTEs (Mid-year and annual both)
- Led Span & Layer Analysis to build a leaner and future fit organization and plan end to end execution
- Partnered with Campus Recruitment teams to onboard and deploy graduates into supply chain roles, strengthening the talent pipeline and future leadership bench
- Expanded and managed SCCP & BDCP certification programs, enhancing frontline operations and sales capabilities, and accelerating employee skill development and career progression
HRBP
Flipkart Internet Private Limited
01.2024 - 06.2024
- Full-fledged Analysis and Action Planning on My Voice’23 (Annual Engagement Survey)
- Build Future Fit & Sustainable Tech (Analytics) Org (Solving for Span- Min 4 and Layers-7)
- Developed data driven strategies to improve gender diversity in tech hiring, including employer branding, talent repository, women leadership development program, ERGs etc.
- Launched and facilitated quarterly New Hire Assimilation Programs (Quarterly)
HRBP
Flipkart Internet Private Limited
06.2023 - 12.2023
- Competencies Documentation, Institutionalization & Cascading for a newly established Ekart Business, HC - 400
- Identified 4 Key Roles, Conducted TNI, & Executed Bootcamps in collaboration with L&D, HC - 200
- Designed Top Talent Speed Hiring Framework to assess quality of hire and build a talent repository, reducing TTO & TTJ from 60+ to below 40
- Identified the triggers behind customer deep pain and changing gears on strategy and culture to build customer obsession in last mile teams
- Developed Succession Planning Framework to build a strong pipeline of future leaders
HR Intern
Atomberg Technologies
06.2022 - 07.2022
- Executed Campus Engagement Survey [15 Campuses, 1600+ responses] and drafted Campus Engagement Strategies & Plans for each campus individually
- Formulated Company’s EVP [1-1 with 100 employees, analyzed insights and then drafted EVP]
- Initiated various Employer Branding Initiatives on LinkedIn, Glassdoor, Darwinbox etc.
- Drafted Careers Page Redesign Proposal (Added Life@Atomberg section)
HR Intern
Signify Innovations
11.2021 - 04.2022
- Assisted in “Great Place to Work” report
- Supported various Leadership Connect Projects’ Planning & Execution
- Feedback report on existing Induction & Orientation program of sales and R&D and proposed changes (By taking reviews from approx. 50 employees)
- Recruited in Sales and MTs (HR, Product Management, R&D) using Naukri & LinkedIn
- (Philips Lighting)
Education
MBA - HRD
Delhi School of Economics
Delhi01.2023
B.Com -
Sri Venkateswara College
Delhi01.2021
12th - Commerce
Central Academy Sr. Sec. School
Chittorgarh01.2018
10th -
Central Academy Sr. Sec. School
Chittorgarh01.2016
Skills
- Problem-Solving
- Strategic HR management
- Critical thinking
- Stakeholder Management
- HR Strategy Conceptualization & Execution
- Collaboration
Accomplishments
- National Finalists (top 4) in Flipkart Wired Case Study Competition - HR Track, 2022
- 1st Runner up of Quizzitch – Quiz competition (Synergy’22), 2022
- 2nd Runner up in Enigma – Case Study competition (Horizon’22), 2022
Hobbies and Interests
- Travelling
- Listening Music
- Cooking
Timeline
Program Management
Flipkart Internet Private Limited
01.2024 - 02.2025
HRBP
Flipkart Internet Private Limited
01.2024 - 06.2024
HRBP
Flipkart Internet Private Limited
06.2023 - Current
HRBP
Flipkart Internet Private Limited
06.2023 - 12.2023
HR Intern
Atomberg Technologies
06.2022 - 07.2022
HR Intern
Signify Innovations
11.2021 - 04.2022
MBA - HRD
Delhi School of Economics
B.Com -
Sri Venkateswara College
12th - Commerce
Central Academy Sr. Sec. School
10th -
Central Academy Sr. Sec. School