SHUBHANGI MORE
Pune,MH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies
05.2022 - Current
- Respond to telephone inquiries , providing service to healthcare providers about the Benefits of the member Insurance
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assessed healthcare provider to determine Insurance benefit, identify service needs and resolve issues.
- Helping healthcare Providers about member benefits claim information and processing related questions.
- Prepared reports and communication for senior management and clients
- Effectively managed high-call volume of inbound and outbound customer calls.
Customer Service Associate
Amazon Development Center
10.2021 - 04.2022
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Delivering timely, accurate and professional customer service to amazon customers
- Helping solve problems such as locating a package , connecting an echo to afire TV , returning an item or assisting delivery driver to get a package to a customer on time.
- maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating thorough proactive one-cal resolution of customer issues.
- Improved customer satisfaction ratings by addressing issues fostering timely resolution.
Academic Counselor
Vedantu Innovations
06.2021 - 09.2021
- Engage with prospective students in-person and over the phone to understand their academic background , career objectives and learning preferences.
- Fix Appointments and conduct online demo session on a daily basis including follow up sessions.
- Advise students/parents for their learning needs through structured counseling sessions.
- create the need for Smart learning and advise student-parent to buy Vedantu Subscription as a solution.
- Provide personalized guidance on the best courses and learning pathways available for JEE , Beet exams .
- Assist students with enrollment process, including course selection , fee payment and registration. Follow up with potential leads and encourage them to join the course .
Education
Bachelor of Engineering - BE(Electronics And Telecommunication)
Bharti Vidyapeeth College of Engineering
Pune, India06.2020
Skills
- Medical terminology knowledge
- Customer Data Confidentiality
- Creative Problem Solving
- De-escalation Techniques
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Account Management
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Medial Insurance
- Interactive Communication Skills
- Creative Problem Solving
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Declaration
I hereby declare that all the above information is true to the best of my knowledge belief.
Date:
Place :Pune
Timeline
Senior Process Executive
Cognizant Technologies
05.2022 - Current
Customer Service Associate
Amazon Development Center
10.2021 - 04.2022
Academic Counselor
Vedantu Innovations
06.2021 - 09.2021
Bachelor of Engineering - BE(Electronics And Telecommunication)
Bharti Vidyapeeth College of Engineering
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