Summary
Overview
Work History
Education
Skills
Certification
Permanentresidence
Languages
Hobbies and Interests
Computerknowledge
Personal Information
Timeline
Generic
SHUBHANGINI YADAV

SHUBHANGINI YADAV

Noida

Summary

Experienced banking professional with over three years of progressive experience in customer relationship and operations management within leading banks. Proven expertise in enhancing customer satisfaction, streamlining operations, and leading teams to achieve business goals. Skilled in multiple banking service, including loan processing and account management, with a strong focus on operational excellence and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CRO GRADE DEPUTY MANAGER(DM)

BANDHAN BANK LTD.
Noida
09.2023 - Current
  • Managed all branch operations at Bandhan Bank.
  • Ensuring efficient transaction processing, RTGS/NEFT, cheque clearing inward/outward, and other banking services.
  • Spearheaded customer KYC processes and savings account and current account opening, enhancing customer onboarding experience.
  • Respond to all customers' queries, concerns, and create a positive solution.
  • Expertise in team management, accelerating growth, and achieving desired goals.
  • Developed and maintained strong business relationships, contributing to significant account growth.

ASSISTANT MANAGER(AM)

AXIS BANK LTD.
Axis House
07.2022 - 09.2023
  • Spearheaded customer KYC processes and savings account and current account opening, enhancing customer onboarding experience.
  • Respond to all customers' queries, concerns, and create a positive solution.
  • Expertise in team management, accelerating growth, and achieving desired goals.
  • Developed and maintained strong business relationships, contributing to significant account growth.
  • Guiding customers for all banking services as follows.
  • Personal Loan, Auto Loan, Home Loan, Health Insurance.
  • Respond to all customers' queries, concerns, and create a positive solution.

CLIENT ACCOUNT OFFICER(CAO)

INDUSIND BANK LTD.
Moti Nagar
05.2020 - 06.2022
  • Managing daily operations and generating business by providing service to existing customers.
  • Products Managed: Personal Loan, Debit Card, Credit Card, Health Insurance.
  • Verifying the promoter's track record and ascertaining their creditworthiness.
  • Respond to customer queries, concerns, and create a positive solution.
  • Key strengths in negotiating and strategy-making.
  • Spearheaded customer KYC processes and savings account and current account opening, enhancing customer onboarding experience.
  • Expertise in team management, accelerating growth, and achieving desired goals.
  • Developed and maintained strong business relationships, contributing to significant account growth.

TELE MARKETING EXECUTIVE

JUST DIAL LTD.
04.2018 - 03.2019
  • Calling both new and existing clients.
  • Convincing advice to the client.
  • Explain all packages of Just Dial to clients.
  • Explain the JD app to clients as well.
  • Generate leads and forward them to the sales team.
  • Daily reporting to the team leader and making the DSR, also.
  • Proper follow-up with the clients until the deal is closed.
  • Contributed to, and participated in, team meetings and activities.
  • Respond to all customers' queries, concerns, and create a positive solution.
  • Developed and maintained strong business relationships.

Education

M.Com -

Dr. Bhim Rao Ambedkar University
Agra
01.2017

B.Com -

Dr. Bhim Rao Ambedkar University
Agra
01.2015

10+2 Passed -

CBSE Board
01.2012

10th Passed -

CBSE Board
01.2010

Skills

  • Customer Relationship Management
  • Operations Management
  • Team leadership
  • Loan processing
  • KYC compliance
  • Achievement-oriented, with an ability to manage change with ease
  • Ability to manage stress, time, and people effectively
  • Good analytical competence and a team player
  • I am an active listener and a hardworking girl

Certification

Certificate for the 6 months course on computer concepts conducted by National Institute of Electronics and information technology (NIEIT), 07/01/15

Permanentresidence

Firozabad, Firozabad, U.P

Languages

  • English
  • Hindi

Hobbies and Interests

  • Internet Surfing
  • Listening music
  • Reading Books

Computerknowledge

MS Windows 7, Windows 10, Windows 11, GMAIL, MS Office (2003, 2007, 2010, 2021), Internet surfing

Personal Information

  • Father's Name: Mr. Sanjay Yadav
  • Mother's Name: Mrs. Neelam Yadav
  • Date of Birth: 08/24/95
  • Marital Status: Single

Timeline

CRO GRADE DEPUTY MANAGER(DM)

BANDHAN BANK LTD.
09.2023 - Current

ASSISTANT MANAGER(AM)

AXIS BANK LTD.
07.2022 - 09.2023

CLIENT ACCOUNT OFFICER(CAO)

INDUSIND BANK LTD.
05.2020 - 06.2022

TELE MARKETING EXECUTIVE

JUST DIAL LTD.
04.2018 - 03.2019

M.Com -

Dr. Bhim Rao Ambedkar University

B.Com -

Dr. Bhim Rao Ambedkar University

10+2 Passed -

CBSE Board

10th Passed -

CBSE Board

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