Experienced business and systems analyst with 9 years of IT experience with emphasis in Mainframe Technology. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Analyst
Hexaware Technology
06.2023 - Current
Expedited the settlement process for the Airlines by 36 hours.
Senior Software Engineer
LNT Infotech
04.2021 - 07.2023
Developed a new system to apply voucher on claims deductible to attract more customer to book a policy via us.
Profit Share to the customer belonging to certain groups.
Conversion of policy from one group to another to give better discount on their premium.
Developing a new product for Danish market.
Associate
Cognizant
06.2020 - 03.2021
Worked on quick fixes to support the ease of Production management team to ensure the healthy run of the Jobs in production.
Preparing documentation which includes Requirement document, Analysis document, High level design document, Estimation document, Test case/Test plan document and Implementation document.
Part of Production support team that will work 24
7 to resolve any high severity issues that may come up at any point of time. This task is very critical because the impact can be high. This will also include the updates to Client Managers about the high severity issues on regular basis.
Responsible for mentoring and transition application knowledge to the new joiners of the project.
Worked on fixing duplicate CA7 schedule issue to avoid multiple rum of the Job on Christmas Eve.
Application Developer
IBM India Pvt Ltd
11.2015 - 05.2020
Go Green Project: Sharing the Explanation of Benefits to the customer over mail rather than sending hard print to the customer for all EFT transaction. Updating user on their claims status once the claim has processed via SMS.
Out of Balance Tools: Design a tool for the user such that they can easily ping out the reason for the given invoice balancing error. Earlier we had to manually lookup everywhere and then share the result with user and then they used to correct it. Now they can directly use the tool to get reason, it has almost saved 5 to 6 hours of billing for the user.
Group Cancer Policy & Group Hospital Indemnity Design a new calculation module and benefit structure module to process the new claims for Group Cancer and GHI policies.
Building new benefit structure for calculating benefits of the new existing policies for new Individual as well as dependent policies.