Summary
Overview
Work History
Education
Skills
Training
Timeline
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Shubhendu Gana

Assistant Vice President IT
Nallasopara west

Summary

Dynamic B.Tech professional specializing in Java and DBMS, driven by a strong passion for software development and support. Exceptional ability to manage multiple priorities, take initiative, and thrive under pressure in fast-paced environments. Known for a proactive and optimistic approach, complemented by excellent communication and interpersonal skills that foster effective collaboration within teams. Results-oriented leader with a proven track record in strategic planning and operational management, committed to achieving organizational objectives while maintaining high ethical standards.

Overview

12
12
years of professional experience
1
1
Language

Work History

Assistant Vice President IT

HSBC Asset Management India Pvt Ltd
09.2022 - Current
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
  • Increased efficiency by streamlining processes and implementing new software tools for the team.
  • Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
  • Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
  • Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
  • Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
  • Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
  • Assisted in recruiting, hiring and training of team members.
  • Handling all the digital platforms of HSBC MF for all the Investor and Distributor queries.
  • Also handled multiple projects for the enhancements, regulatory requirements, and business requirements.
  • Apart from this Vendor handling, Internal governance management Payments in been taken care by me.

Sr. Software Engineer Band G2

Robosoft Technologies Pvt Ltd (Client: Axis Mutual Fund)
01.2020 - 09.2022
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • I was providing L1 and L2 levels of technical support for customer-related queries and complaints.
  • Reports and MIS preparation, as required by the client, and handling the meetings with another stakeholder.

Sr. Application Support Executive

Alpha Plus Technologies
09.2018 - 12.2019


  • Software deployment at the client location as part of product migration and upgradation.
  • Periodic software health check-ups at the client location.
  • Compiling a repository of frequently repeated troubleshooting concerns and peculiar problems noticed while providing maintenance support.
  • Application testing prior to the deployment on the client’s system.
  • Managing client troubleshooting tickets with promptness and as per requirements.
  • Manage on-site support for a large product, including liaising with end users.
  • Developed and maintained comprehensive documentation for application support procedures, ensuring consistency across the team.
  • Maintained strong relationships with key stakeholders, fostering open communication channels for better collaboration.
  • Mentored junior team members in application support best practices, enhancing overall team performance and expertise levels.
  • Assisted project teams during the implementation phase by providing subject matter expertise on supported applications.
  • Streamlined support processes for increased efficiency and improved customer satisfaction.
  • Conducted root cause analysis on recurring issues, implementing corrective measures to prevent future occurrences.
  • Participated in regular review meetings with management teams providing valuable insights into areas of improvement.
  • Influenced product enhancements through thorough reporting of trends observed from user feedback and support requests.
  • Monitored ticket response times and prioritized workload accordingly, ensuring timely resolution of critical issues.
  • Managed escalated support cases, addressing complex issues with effective problem-solving skills.
  • Collaborated with cross-functional teams to resolve complex technical problems.
  • Reduced downtime with proactive monitoring of application health and prompt issue resolution.
  • Provided expert technical assistance to end-users, facilitating quick resolutions to their concerns.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Generated reports to track performance and analyze trends.
  • Offered assistance in implementing and developing training programs.

Executive – Technology Delivery

IDBI Intech Ltd
12.2015 - 08.2018
  • Providing application support (technical and functional) to the end users of IDBI Bank.
  • Server monitoring and health check-ups on a monthly basis.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Performing DR drill of the application on timely manner.
  • Work as a bridge between the bank users and the vendors.
  • Handled LMS (Learning Management System), eKyc, Mpassbook and other critical applications.
  • Prepared annual data to determine metrics for operational performance.
  • Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
  • Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.

Software Engineer

Perfect Elogics Pvt. Ltd
02.2014 - 12.2015
  • Working as a Software Support Engineer and providing technical and functional support to the users.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
  • Analyzed proposed technical solutions based on customer requirements.
  • Enhanced user experience with intuitive interface design and responsive web applications.
  • Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
  • Collaborated with cross-functional teams to ensure seamless integration of software components.

Education

B.Tech - Java & DBMS

United Institute Of Technology
Prayagraj, India
01.2013

B.A. - Ancient history & Political Science

Nehru Gram Bharti University
Prayagraj, India
01.2009

SCHOOLING - PCM

U.P. Board
Prayagraj, India
01.2008

Skills

Language: HTML, Core Java

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Training

  • Institute: HCL CDC
  • Training period: 2012-05-20 To 2012-07-20
  • Training Subject: 80 Hrs. Project Training
  • Key Learning: Made a project Online Exam

Timeline

Assistant Vice President IT

HSBC Asset Management India Pvt Ltd
09.2022 - Current

Sr. Software Engineer Band G2

Robosoft Technologies Pvt Ltd (Client: Axis Mutual Fund)
01.2020 - 09.2022

Sr. Application Support Executive

Alpha Plus Technologies
09.2018 - 12.2019

Executive – Technology Delivery

IDBI Intech Ltd
12.2015 - 08.2018

Software Engineer

Perfect Elogics Pvt. Ltd
02.2014 - 12.2015

B.Tech - Java & DBMS

United Institute Of Technology

B.A. - Ancient history & Political Science

Nehru Gram Bharti University

SCHOOLING - PCM

U.P. Board

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Shubhendu GanaAssistant Vice President IT