Shubhendu Gana
Assistant Vice President IT
Nallasopara west
Summary
Dynamic B.Tech professional specializing in Java and DBMS, driven by a strong passion for software development and support. Exceptional ability to manage multiple priorities, take initiative, and thrive under pressure in fast-paced environments. Known for a proactive and optimistic approach, complemented by excellent communication and interpersonal skills that foster effective collaboration within teams. Results-oriented leader with a proven track record in strategic planning and operational management, committed to achieving organizational objectives while maintaining high ethical standards.
Overview
12
12
years of professional experience
1
1
Language
Work History
Assistant Vice President IT
HSBC Asset Management India Pvt Ltd
09.2022 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Led cross-functional teams to deliver successful projects on time and within budget, enhancing company reputation in the industry.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Assisted in recruiting, hiring and training of team members.
- Handling all the digital platforms of HSBC MF for all the Investor and Distributor queries.
- Also handled multiple projects for the enhancements, regulatory requirements, and business requirements.
- Apart from this Vendor handling, Internal governance management Payments in been taken care by me.
Sr. Software Engineer Band G2
Robosoft Technologies Pvt Ltd (Client: Axis Mutual Fund)
01.2020 - 09.2022
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- I was providing L1 and L2 levels of technical support for customer-related queries and complaints.
- Reports and MIS preparation, as required by the client, and handling the meetings with another stakeholder.
Sr. Application Support Executive
Alpha Plus Technologies
09.2018 - 12.2019
- Software deployment at the client location as part of product migration and upgradation.
- Periodic software health check-ups at the client location.
- Compiling a repository of frequently repeated troubleshooting concerns and peculiar problems noticed while providing maintenance support.
- Application testing prior to the deployment on the client’s system.
- Managing client troubleshooting tickets with promptness and as per requirements.
- Manage on-site support for a large product, including liaising with end users.
- Developed and maintained comprehensive documentation for application support procedures, ensuring consistency across the team.
- Maintained strong relationships with key stakeholders, fostering open communication channels for better collaboration.
- Mentored junior team members in application support best practices, enhancing overall team performance and expertise levels.
- Assisted project teams during the implementation phase by providing subject matter expertise on supported applications.
- Streamlined support processes for increased efficiency and improved customer satisfaction.
- Conducted root cause analysis on recurring issues, implementing corrective measures to prevent future occurrences.
- Participated in regular review meetings with management teams providing valuable insights into areas of improvement.
- Influenced product enhancements through thorough reporting of trends observed from user feedback and support requests.
- Monitored ticket response times and prioritized workload accordingly, ensuring timely resolution of critical issues.
- Managed escalated support cases, addressing complex issues with effective problem-solving skills.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Reduced downtime with proactive monitoring of application health and prompt issue resolution.
- Provided expert technical assistance to end-users, facilitating quick resolutions to their concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Executive – Technology Delivery
IDBI Intech Ltd
12.2015 - 08.2018
- Providing application support (technical and functional) to the end users of IDBI Bank.
- Server monitoring and health check-ups on a monthly basis.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Performing DR drill of the application on timely manner.
- Work as a bridge between the bank users and the vendors.
- Handled LMS (Learning Management System), eKyc, Mpassbook and other critical applications.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Software Engineer
Perfect Elogics Pvt. Ltd
02.2014 - 12.2015
- Working as a Software Support Engineer and providing technical and functional support to the users.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Analyzed proposed technical solutions based on customer requirements.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
- Collaborated with cross-functional teams to ensure seamless integration of software components.
Education
B.Tech - Java & DBMS
United Institute Of Technology
Prayagraj, India01.2013
B.A. - Ancient history & Political Science
Nehru Gram Bharti University
Prayagraj, India01.2009
SCHOOLING - PCM
U.P. Board
Prayagraj, India01.2008
Skills
Language: HTML, Core Java
undefinedTraining
- Institute: HCL CDC
- Training period: 2012-05-20 To 2012-07-20
- Training Subject: 80 Hrs. Project Training
- Key Learning: Made a project Online Exam
Timeline
Assistant Vice President IT
HSBC Asset Management India Pvt Ltd
09.2022 - Current
Sr. Software Engineer Band G2
Robosoft Technologies Pvt Ltd (Client: Axis Mutual Fund)
01.2020 - 09.2022
Sr. Application Support Executive
Alpha Plus Technologies
09.2018 - 12.2019
Executive – Technology Delivery
IDBI Intech Ltd
12.2015 - 08.2018
Software Engineer
Perfect Elogics Pvt. Ltd
02.2014 - 12.2015
B.Tech - Java & DBMS
United Institute Of Technology
B.A. - Ancient history & Political Science
Nehru Gram Bharti University
SCHOOLING - PCM
U.P. Board