SHUBHI SRIVASTAVA
Gurgaon
Summary
Dynamic Senior Travel Consultant with 12+ years of rich experience in Travel Industry . Proven expertise in travel operations, customer relationship and stakeholder management . Committed to delivering quality service and optimal travel experience . Adept at managing complex travel itineraries and fostering strong vendor relationships.
Overview
9
9
years of professional experience
Work History
Senior Travel Consultant
American Express Global Business Travel
Gurgaon
2022.06 - Current
- Delivering professional & value-added advice for Corporate Travel Account- McKinsey Global Capabilities and Services, on travel products including Air, Hotel & VISAs
- Provide Operational leadership, management & vision necessary to ensure that the AMEX GBT has the proper Operational Controls, Reporting Procedures & effective productivity.
- Promote professional Client Relations by managing complex client queries and provide customised solutions .
- Ensuring management of key Operational Service Suppliers & ensuring that all services are delivered to SLA's in a timely fashion within the given Budget. Encapsulating the Strong & Innovative Operational Management strategies with excellent deliverance agility & proven ability to affect sustainable change.
- Assisted in training new staff members in use of reservation systems and customer service techniques.
- Managed online booking systems for airline tickets and hotel reservations.
- Managed client itineraries in compliance with the company policies .
- Provided support in finance related disputes from the client and managed to get timely resolution to clear the financial books for our company.
Senior Travel Consultant
ATB Yatra Pvt. Ltd.
Gurgaon
2019.05 - 2020.07
- Oversaw accurate room blocks, routing, entering rooming lists and overall room inventory for the Group & Corporate Travel Bookings.
- Assisted in execution of strategic & complex Operational & Product knowledge-driven initiatives, providing deep analytic insight & understanding of the business, priority accounts & interconnections across business functions.
- Endured Corporate Travel for 27,000 employees of Ernst & Young and abetted the Niche Customer Service Management.
- Incubated in pursuit of opportunities for Operational Cost Reduction, Value Improvement and application of Operational processes.
- Drove the working practices in alignment with the Customer Experience & in a way that drives Customer Loyalty and contributes to business profitability.
Travel Consultant
American Express Global Business Travel
Gurgaon
2017.01 - 2019.05
- Delivered professional & value-added advice for Corporate Travel Accounts on travel products including Air, Hotel & Transportation Management.
- Incorporated the collaboration as a Premiere Travel Partner for the client, Publicis Sapient Group.
- Provided the Operational leadership, management & vision necessary to ensure the Travel Domain had the proper Operational Controls, Reporting Procedures, & effectively grow the organization.
- Abetted the execution of effective business controls along with the deliverance of the services & incorporation of robust Stakeholder Management.
- Responsible for driving Incremental Operational Revenue and impact through assigned alliance relationships.
- Handled complex Itineraries, Travel Research & Customer Support to the global consulting firm Mckinsey Knowledge Center having 16,000 employees in Gurgaon & Chennai with an annual valuation and turnover worth 500 Cr.
Travel Counselor
Stic Travels Pvt. Ltd.
Gurgaon
2016.01 - 2017.01
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exerted Reservations & GSA handling for 5 Airlines like Ukraine International Airlines, Philippine Airlines, Aeromexico, Royal Brunei, Air Caribbean.
- Piloted the Travel Plans of 150- 170 Passengers of Philippine Airlines in groups & mobilised Student Travel Movement for Ukraine International Airlines.
- Issued the EU Rail Passes along with the issuance & re-issuance of ticketing and reservation management for B2B & B2C clients.
• Accrued Technical Expertise into Gabriel, SITA & Altea Reservation System.
Reservation Executive
Stic Travels Pvt. Ltd
Gurgaon
2016.01 - 2017.01
- Exerted Reservations & GSA handling for 5 Airlines like Ukraine International Airlines, Philippine Airlines, Aeromexico, Royal Brunei, Air Caribbean.
- Piloted the Travel Plans of 150- 170 Passengers of Philippine Airlines in groups & mobilised Student Travel Movement for Ukraine International Airlines.
- Issued the EU Rail Passes along with the issuance & re-issuance of ticketing and reservation management for B2B & B2C clients.
• Accrued Technical Expertise into Gabriel, SITA & Altea Reservation System.
Education
Data Scientist - Data Science
Simplilearn
2023-09
Masters in Business Administration - Human Resources
Sikkim Manipal University
01.2011
Bachelors in Business Administration - Tourism
Lucknow University
01.2008
Skills
- Operations Management
- Stakeholder and Client Engagement
- Training and Development
- Team management
- Corporate Travel coordination
- Vendor Management
- Microsoft Office suite
- Travel product end user
ADDITIONAL EXPERTISE
- Operational Management strategies with excellent deliverance agility & proven ability to affect sustainable change.
- Ensuring that all internal customer Queries are followed up as per TAT.
- Incorporated the Customer Service and Operational Support duly in with the set standards of the company. Responsible for the overall direction, coordination, control & completion of Operations ensuring consistency with company strategy, commitments & goals
Timeline
Senior Travel Consultant
American Express Global Business Travel
2022.06 - Current
Senior Travel Consultant
ATB Yatra Pvt. Ltd.
2019.05 - 2020.07
Travel Consultant
American Express Global Business Travel
2017.01 - 2019.05
Travel Counselor
Stic Travels Pvt. Ltd.
2016.01 - 2017.01
Reservation Executive
Stic Travels Pvt. Ltd
2016.01 - 2017.01
Data Scientist - Data Science
Simplilearn
Masters in Business Administration - Human Resources
Sikkim Manipal University
Bachelors in Business Administration - Tourism
Lucknow University