SHUBHRA SHIVAM
PATNA
Summary
Results-driven Branch Head with proven leadership in managing operations, enhancing customer service, and ensuring regulatory compliance. Expertise in team development and problem-solving to drive branch performance and client satisfaction.
Overview
7
7
years of professional experience
Work History
Branch Head
KARNATAKA GRAMEEN BANK
HUBALI
03.2023 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided ongoing training and development opportunities.
- Developed and implemented customer service strategies to enhance client satisfaction.
- Coordinated with regional management to align branch goals with organizational objectives.
- Oversaw cash management processes and maintained accurate financial records.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Analyzed branch performance data to identify areas for improvement and efficiency.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
SDM
INDUSIND BANK
JEHANABAD
02.2019 - 01.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA -
SMU
PATNA09-2011
Skills
- Branch operations
- Compliance management
- Customer service strategy
- Financial record keeping
- Performance analysis
- Customer relationship management
Timeline
Branch Head
KARNATAKA GRAMEEN BANK
03.2023 - Current
SDM
INDUSIND BANK
02.2019 - 01.2022
BBA -
SMU