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Dynamic finance professional with over 7 years of expertise in investment banking, specializing in trade management, settlement, and reconciliation processes. Possesses 1 year of experience in the US mortgage sector, focusing on loan servicing, processing, and compliance auditing. Proven ability to navigate complex financial transactions and ensure regulatory adherence while enhancing operational efficiency. Committed to leveraging analytical skills and industry knowledge to drive results in fast-paced environments.

Detail-oriented and solutions-focused customer service professional with 3+ years of experience in fast-paced, high-volume call center roles across pharmacy and banking sectors. Worked as a Certified Nursing Assistant for 22+ years, bringing compassion, patience, and a calm presence to every interaction. Proven success as a Subject Matter Expert, resolving escalated issues, mentoring peers, and handling 50-100 customer interactions daily. Adept at navigating complex inquiries using Salesforce CRM, Microsoft Office Suite, and multiple systems simultaneously-including call routing and documentation platforms-with speed and accuracy. Proven success in both on-site and remote customer support roles, demonstrating adaptability, independence, and consistent professionalism.
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.

To employ myself in a progressive organization that provides scope to update my practical knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards the growth of the organization. To achieve a challenging position in a result-oriented- company where acquired skills and education will be utilized towards continuous growth and advancement.

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements to align with strategic goals.

Shuheer Nayyar

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Bachelor of Education (B.Ed) - Mathematics

Master of Science (M.Sc) - Mathematics

Bachelor of Science (B.Sc) - Mathematics

Senior Secondary (XII) -

Secondary (X) -

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Senior Secondary (XII) -

Secondary (X) -

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