Shuva Kumar Das
Kolkata
Summary
Banking professional with 3.5 years of experience at HDFC Bank Limited, including roles as Sales Officer and Relationship Manager. Specializes in customer service and relationship management, providing comprehensive banking solutions to high-value clients. Proven expertise in Working Capital, Business Banking, MSME, and Retail Branch Banking, with a focus on financial planning and strategic sales. Strong communication and problem-solving skills drive client satisfaction and effective issue resolution.
Overview
7
7
years of professional experience
Work History
Relationship Manager, Business Banking Group
HDFC BANK LIMITED
Kolkata
12.2022 - Current
- Executed client onboarding strategies for seamless integration into banking services.
- Directed initiatives targeting small and medium enterprises to strengthen banking partnerships.
- Maintained accurate records of client interactions within company CRM system.
- Generated reports detailing customer interactions, performance metrics, and revenue trends.
- Provided ongoing support throughout sales cycle, addressing inquiries and resolving issues promptly.
- Ensured superior service for existing clients, enhancing satisfaction and retention rates.
- Managed turnaround times efficiently to optimize operational performance and client experience.
- Developed tailored banking solutions, increasing client retention through regular engagement.
Account Executive
K & R Company
01.2020 - 01.2021
- As an Account Executive.
Junior Assistant
Takshvi Infra Private Limited
Kolkata
01.2018 - 01.2020
- Prepared reports, presentations, and documents using Microsoft Office Suite for departmental needs.
- Maintained confidentiality while managing sensitive client and employee information.
- Processed invoices for payments in compliance with company policy.
- Executed daily bookkeeping tasks utilizing Tally ERP 9 and SAP HANA S4 accounting software.
- Managed Excel data to ensure accurate tracking of accounts receivable and payable.
Education
Bachelor of Commerce -
University of Calcutta
India01.2017
Higher Secondary - Accounts
West Bengal Council of Higher Secondary Education
West Bengal, India01.2012
Secondary -
West Bengal Board of Secondary Education
West Bengal, India01.2010
Skills
- Market sensing ability
- Adaptability
- CRM
- Customer relationship
- Customer problem resolution
- Proficiency in any banking operation
- Lasersoft
- Flexcube
- Performance assessment
- Financial statement plotting
- Business analysis
- Concise message delivery
- Client onboarding
- Performance metrics
- Customer relationship management
- Financial analysis
- Risk assessment
- Sales strategy
- Market research
- Effective communication
- Portfolio growth
- CASA
Accomplishments
- Best sales officer in Regional circle
- Best learner and executer
Signature
- English
- Hindi
- Bengali
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Affiliations
- Reading a book for self-development
- Exercise daily to maintain a healthy lifestyle, i.e. Running, weightlifting, swimming
Disclaimer
I solemnly declare that all information is correct to my knowledge and belief.
Timeline
Relationship Manager, Business Banking Group
HDFC BANK LIMITED
12.2022 - Current
Account Executive
K & R Company
01.2020 - 01.2021
Junior Assistant
Takshvi Infra Private Limited
01.2018 - 01.2020
Bachelor of Commerce -
University of Calcutta
Higher Secondary - Accounts
West Bengal Council of Higher Secondary Education
Secondary -
West Bengal Board of Secondary Education