Summary
Overview
Work History
Education
Skills
Accomplishments
Signature
Languages
Affiliations
Disclaimer
Timeline
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Shuva Kumar Das

Shuva Kumar Das

Kolkata

Summary

Banking professional with 3.5 years of experience at HDFC Bank Limited, including roles as Sales Officer and Relationship Manager. Specializes in customer service and relationship management, providing comprehensive banking solutions to high-value clients. Proven expertise in Working Capital, Business Banking, MSME, and Retail Branch Banking, with a focus on financial planning and strategic sales. Strong communication and problem-solving skills drive client satisfaction and effective issue resolution.

Overview

7
7
years of professional experience

Work History

Relationship Manager, Business Banking Group

HDFC BANK LIMITED
Kolkata
12.2022 - Current
  • Executed client onboarding strategies for seamless integration into banking services.
  • Directed initiatives targeting small and medium enterprises to strengthen banking partnerships.
  • Maintained accurate records of client interactions within company CRM system.
  • Generated reports detailing customer interactions, performance metrics, and revenue trends.
  • Provided ongoing support throughout sales cycle, addressing inquiries and resolving issues promptly.
  • Ensured superior service for existing clients, enhancing satisfaction and retention rates.
  • Managed turnaround times efficiently to optimize operational performance and client experience.
  • Developed tailored banking solutions, increasing client retention through regular engagement.

Account Executive

K & R Company
01.2020 - 01.2021
  • As an Account Executive.

Junior Assistant

Takshvi Infra Private Limited
Kolkata
01.2018 - 01.2020
  • Prepared reports, presentations, and documents using Microsoft Office Suite for departmental needs.
  • Maintained confidentiality while managing sensitive client and employee information.
  • Processed invoices for payments in compliance with company policy.
  • Executed daily bookkeeping tasks utilizing Tally ERP 9 and SAP HANA S4 accounting software.
  • Managed Excel data to ensure accurate tracking of accounts receivable and payable.

Education

Bachelor of Commerce -

University of Calcutta
India
01.2017

Higher Secondary - Accounts

West Bengal Council of Higher Secondary Education
West Bengal, India
01.2012

Secondary -

West Bengal Board of Secondary Education
West Bengal, India
01.2010

Skills

  • Market sensing ability
  • Adaptability
  • CRM
  • Customer relationship
  • Customer problem resolution
  • Proficiency in any banking operation
  • Lasersoft
  • Flexcube
  • Performance assessment
  • Financial statement plotting
  • Business analysis
  • Concise message delivery
  • Client onboarding
  • Performance metrics
  • Customer relationship management
  • Financial analysis
  • Risk assessment
  • Sales strategy
  • Market research
  • Effective communication
  • Portfolio growth
  • CASA

Accomplishments

  • Best sales officer in Regional circle
  • Best learner and executer

Signature

  • English
  • Hindi
  • Bengali

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Affiliations

  • Reading a book for self-development
  • Exercise daily to maintain a healthy lifestyle, i.e. Running, weightlifting, swimming

Disclaimer

I solemnly declare that all information is correct to my knowledge and belief.

Timeline

Relationship Manager, Business Banking Group

HDFC BANK LIMITED
12.2022 - Current

Account Executive

K & R Company
01.2020 - 01.2021

Junior Assistant

Takshvi Infra Private Limited
01.2018 - 01.2020

Bachelor of Commerce -

University of Calcutta

Higher Secondary - Accounts

West Bengal Council of Higher Secondary Education

Secondary -

West Bengal Board of Secondary Education

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Shuva Kumar Das