Shuvendu Chakraborty
Store Manager
Chittaranjan
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Store Manager
Reliance Retail Limited
Balurghat
2022.03 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Relationship Officer
HDFC Bank
Kolkata
2020.11 - 2022.02
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Education
Master Of Computer Applications - Computer Engineering
B.P.Poddar Institute Of Technology And Management
Kolkata 2017.08 - 2020.06
Skills
SAP
ORACLE
MS Office and MS Excel
MS PowerPoint
Accurate money handling
Merchandising
Stock management
Decision-making skill
Relationship building and management
Team leadership and coaching
Sales expertise
Database Management
Hourly shift management
Customer Relations
Timeline
Store Manager
Reliance Retail Limited
2022.03 - Current
Relationship Officer
HDFC Bank
2020.11 - 2022.02
Master Of Computer Applications - Computer Engineering
B.P.Poddar Institute Of Technology And Management
2017.08 - 2020.06