Shweta Bahukhandi
BFSI
Thane
Summary
Detail-oriented and results-driven Repayment Collection Specialist with 9 years of experience in the Insurance & Banking industry. Proven track record of effectively managing payment collections, and ensuring compliance with company policies and regulatory guidelines. Strong communication skills, with the ability to resolve customer issues and negotiate payment solutions. Highly skilled in working with clients to facilitate timely repayment, contributing to improved financial performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager
Edelweiss Tokio Life Insurance
02.2024 - Current
- Auto Debit Registration Management: Oversee timely action on auto debit registration processes including NACH, ENACH, SI, Direct Debit, and both physical & digital mandates
- Issue Resolution: Coordinate with local branch operations and sales teams to resolve issues related to registration failures and technical bounces
- MIS Reporting: Publish monthly MIS reports tracking mandates received vs
- Registered, highlighting reasons for mandate rejections and presenting insights to stakeholders
- End-to-End Monitoring: Ensure 100% successful registration and due date movement for online/offline receipts, closely tracking progress from initiation to completion
- NACH Presentation & Status Tracking: Ensure NACH presentations are error-free on the draw date, with detailed status tracking for all presented cases
- Bounce Case Reporting: Track and publish MIS reports for bounce cases, sharing updates with stakeholders for timely resolution
- Communication Monitoring: Oversee reminder communications, receipt generation, and bounce notifications to customers
- Regulatory Compliance: Ensure adherence to all new IRDA guidelines, implementing necessary process updates
- Stakeholder Coordination: Collaborate with destination banks and other critical stakeholders to resolve any issues related to auto debit registrations
- Process & Control Adherence: Monitor and enforce adherence to documented processes and procedures, addressing any gaps and grievances
Deputy Manager
HDFC Bank Limited
08.2019 - 10.2023
- ACH Mandate Registration: Facilitate ACH Mandate registrations, ensuring seamless EMI deductions from customers' accounts via both physical and digital modes
- MIS Reporting: Prepare and maintain MIS reports to track process performance and support decision-making
- Process Automation: Drive automation initiatives to digitize manual processes, improving operational efficiency and accuracy
- UAT Testing: Conduct User Acceptance Testing (UAT) for new automation tools to ensure smooth integration
- Concept Notes: Create concept notes for new automation processes, guiding teams through changes and improvements
- Vendor Invoice Processing: Manage monthly processing of vendor invoices and resolve related queries
- Process Rollouts: Develop and deliver process rollouts and training materials for sales teams on updates and changes
- E-Mandate Data Management: Design platforms to retrieve customer data and send e-mandate links, improving registration efficiency
- Cross-functional Collaboration: Liaise with CCU, CMS, and IT teams to resolve operational issues and enhance customer satisfaction
- E-Mandate Status Updates: Oversee the update of e-mandate application statuses and IMPS verification with different banking details
Operations Manager
Imperative Business Venture
03.2018 - 07.2019
- Team Management: Lead and manage a team of 40 executives handling secured (BIL, LAP) and unsecured loans, ensuring timely processing and accuracy
- Loan Processing: Oversee end-to-end loan file processing for LAP, BIL, CD, and Personal Loans, including KYC verification, login, CAM preparation, and disbursement
- TAT Management: Resolve CPA Dashboard errors within TAT and ensure timely completion of loan files without missing FTS
- Query Resolution: Address queries from sales coordinators and executives regarding fresh and on-hold files, ensuring smooth operations
- Training & Development: Train the team on new processes and deviations, ensuring they stay updated on procedural changes
- Client Feedback Analysis: Regularly analyze client feedback in collaboration with the product team to enhance service delivery
- Cross-functional Coordination: Work closely with CFL managers to implement process changes and ensure compliance across teams
- Team Motivation: Ensure the team maintains productivity, meeting targets and achieving high performance within TAT
Account Assistant
Re10 India Consultants Pvt Ltd
10.2015 - 10.2017
- Legal Documentation: Review and manage legal documentation, ensuring compliance with relevant laws and regulations
- Software Proficiency: Utilize Microsoft Office (Excel, Word) and Insolvency Software (Insolv & Insolv PM) for document management and insolvency-related tasks
- Vendor Coordination: Instruct vendors regarding client payments and ensure timely processing
- Client Liaison: Communicate and coordinate with foreign clients, addressing their queries and ensuring smooth interactions
- Claim Distribution: Distribute claims to creditors in accordance with insolvency processes and regulations
- Documentation Review: Review and ensure accuracy and completeness of documentation related to insolvency cases
- Business Query Resolution: Attend to and resolve business-related queries via email, ensuring prompt responses
- Audit Support: Assist auditors during audits by providing necessary documentation and explanations
Education
MBA - Finance
Parul Institute of Management & Research
VadodaraBBA-ITM - undefined
CP Patel & FH Shah Commerce College
Anand, Gujarat12TH - Commerce (HSC)
Gujarat Public School
VadodaraSkills
Process Improvement
Persistency
Customer retention
Internal Audit & Compliance
Performance monitoring
Incidents management
Workflow Optimization
Cross-functional communications
Data Management
Workforce training
Process flows
MS Office
Communication improvements
Work flow planning
Solutions Development
Vendor Sourcing
Procedure Development
Team Building/Leadership
Delegation
Accomplishments
First prize in Retails Asset Loans department, 2021, Creating Digital platform to register e-mandate, Offline e-Mandate Projects
Personal Information
- Date of Birth: 08/20/91
- Nationality: Indian
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Manager
Edelweiss Tokio Life Insurance
02.2024 - Current
Deputy Manager
HDFC Bank Limited
08.2019 - 10.2023
Operations Manager
Imperative Business Venture
03.2018 - 07.2019
Account Assistant
Re10 India Consultants Pvt Ltd
10.2015 - 10.2017
MBA - Finance
Parul Institute of Management & Research
BBA-ITM - undefined
CP Patel & FH Shah Commerce College
12TH - Commerce (HSC)
Gujarat Public School