Shweta Garg

• Working as Salesforce Technical Manager leading the Development Teams of around 10 members.
• Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
• Solution Designing and deciding about the Implementation Approach first with Out Of The Box Feature or needs to be customized.
• Involved in Story Grooming Sessions with Client.
• Assigning and Estimating the stories before the upcoming sprints as per the Capacity of each member.
• Collaborating with engagement teams and following Agile methodologies.
• Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
• Worked on multiple projects of Experience Cloud,Field Service Lightning ,Service Cloud

• Led development teams in building system, data and application-level interfaces and functional relationships.
• Collaborated with product specialists to understand requirements and align business processes to product features and capabilities.
• Ensured smooth deployment of applications across various platforms by adhering to best practices in version control and release management.
• Spearheaded initiatives for code refactoring, significantly reducing maintenance costs while improving system reliability and stability.
• Developed comprehensive project documentation for streamlined knowledge transfer, reducing onboarding time for new team members.
• Reduced project timelines with efficient resource allocation and proactive risk management strategies.
• Improved code quality, incorporating thorough unit testing and peer code reviews into the development process.
• Enhanced software development efficiency by implementing agile methodologies and streamlining team communication.
• Collaborated with UX/UI designers to create aesthetically pleasing and highly functional user interfaces that enhanced user experience.
• Mentored junior developers to enhance their technical skills, fostering a strong team environment focused on continuous improvement.
• Implemented automated build processes to reduce manual effort, increasing overall productivity within the development team.
• Trained and mentored 10 new personnel hired to fulfill various roles.

• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled day-to-day running of sprint development and release every 2 weeks ensuring high levels of productivity and progression.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Collaborated with many teams to achieve the desired outcome

· Developed the customized view of adding the contacts with an account. Converted a customized page layout into a lightning component to show only the fields required for the feature on the lightning page.
· Added the new fields and layout on the account contact relationship junction object.
· Developed a dual picklist lightning component to add multiple roles on the junction object and show ‘Card’ as the default value.
· Created the dependent picklist fields to show only the required value in the dependent picklist fields
· Created the report to the Accounts, Contacts and Tenders data according to the filters on Location, Tender Result etc.
· Created the batch apex to delete the contacts with ‘Is Deleted’ flag as checked on the contact records and to schedule it weekly created the schedule apex.
· Created formula fields to show the data in the report.

· Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.

• Team Size: 10 Technologies: Salesforce.com platform, Lightning Framework, Apex Classes and Triggers, Custom Settings, Custom Labels, Custom Meta Data Types, Automation Visual Reports, Dashboards Security Control-Profile, Sharing Rules, Roles, OWD Settings
• Developed triggers for after delete for the unrelated objects in the handler class.
• Developed a quick action lightning component with date picker.
• Developed a lightning component for adding a group of customers belonging to the selected group matching with the search term.
• Work on the disabling a lightning button depending upon the profile Id.
• Worked upon the user story to populate text from the custom labels using process builder.
• Updated the highlights panel to show all the buttons in a single row.
• Worked upon the feed tracking feature and Validation Rules.
• Worked upon the creation of summary reports and the dashboards for the tendering Application.
• Developed the Visual Force Page to render as PDF for the contract generation.
• Developed the Visual Flow to clone a debrief record once the Tender reaches the debrief stage.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Created new Profiles.
• Sharing Rules, Roles as per the requirement.
• Developed Apex Classes, Test Classes, Controller Classes, Lightning Components and Apex Triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Observed the classes, triggers and automation tools (process builder) wherever the queries are written inside the for loop and same query repeating within same class and the process builder, update the process builder to avoid 101 SOQL errors, increase code efficiency.
• Done unit testing and deployed the project till production.
• Managed every production release with timelines on system testing, regression testing or any test class failures.

• Team Size: 8 Technologies: SalesForce.com, Notepad++, Apex Data Loader, Apex, Visual Force Pages Description: Servicing the needs of modern customers requires a dedicated workforce – SCB has more than ten thousand service employees providing a world-class customer experience based on Salesforce.
• The Service Cloud helps SCB to deliver exceptional and consistent service to every customer.
• When a customer walks into a branch it takes less than a minute to understand them and engage in a meaningful conversation with them.
• Created Visual work flows to capture the feedback from the User and calculates the points given by User.
• Creation of Objects, Fields, Page Layouts, Apex Classes,Triggers,Profiles,Roles,Sharing Rules, Workflows.
• Developed the approval process Approval Process in organization where the request is sent to the approver when the customer asks for the high rate of interest for the deposit amount.
• The approver level is decided depending on the amount deposited and the rate of interest asked.
• Modified the Approval process based on the requirement given by the Client.
• Added the Delegated approver functionality.
• End to End testing of the whole Approval process.

• Team Size: 20 Technologies: Siebel Tools, Siebel Clients, Siebel Workflows, Siebel scripting Description: SDF Project Profile Siebel Development Factory (SDF) is the main architecture team for IBM’s internal Siebel implementation that is being used by 100,000+ IBM employees worldwide.
• SDF provides IBM Corporation with an integrated, worldwide CRM solution spanning multiple IBM business units.
• The SDF Development Project undertakes Maintenance and Enhancements of existing releases.
• New requirements are met through enhancing current capabilities of the application through a newer release.
• The scope of this project includes production support of various issues faced by users, identify break in functionality and provide proposed solution of ongoing or new identified issue in application.
• Responsibilities throughout the Development Work.
• Participated in sizing meetings Conducted During Define Phase.
• Analysis and Making the High Level Requirements as Low Level Requirements.
• Creation of Detail Design Documents.
• Presenting Design Documents during Internal and External Reviews.
• Prototyping and Development of Requirements.
• Unit Testing and Cross Unit Testing.
• Customized the out-of-the-box using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Involved in the configuration of Static & Dynamic Picklists using Joins and LOVs.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Involved in creating Unit Test case and in Preparation of Test Logs which is used for Designers to Review the Technical Implementation.
• Responsibilities throughout the Support Work.
• Analysis of issues in application faced by user, Real time support to user.
• Proposing possible solution for ongoing issue and any new issue faced by user.
• Root cause analysis of defects in each phase.
• Testing of proposed solution.
• Supported Severity 1 and 2 issues (Both Functional and Technical).